Andrea Pope
Mobile,AL
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
Infirmaryhealth
12.2020 - Current
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Attended case reviews and provided feedback on client progress.
- Completed intake assessment forms and filed clients' charts.
- Assessed clients' needs and determined eligibility for intake services.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Liaised between clients and healthcare providers to maintain continuity of care.
Medical Front Office Receptionist
Surgery Partners
01.2017 - 11.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries
Customer Service Specialist
Alorica
04.2012 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Murphy High School
Mobile, AL05.2012
Skills
- Admissions Support
- Telephone Etiquette
- Understanding Customer Needs
- Data Collection
- Patient Service
- Patient Admission
- Answer Telephones
- Critical Thinking
- Insurance Verification
- Prescription Refills
- Customer Service
- Issue and Complaint Resolution
Timeline
Patient Care Technician
Infirmaryhealth
12.2020 - Current
Medical Front Office Receptionist
Surgery Partners
01.2017 - 11.2020
Customer Service Specialist
Alorica
04.2012 - 12.2016
High School Diploma -
Murphy High School