Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Andrea Porras

Aeropostale
COMPTON,CA
1
Language
2027
years of professional experience

Driven retail professional with expertise in customer engagement and team development. Proven ability to enhance user experience and foster strong customer relationships, contributing to increased satisfaction and loyalty.

Work History

Family Babysitter

Home Daycare
  • Supervised daily activities, ensuring safety and engagement for child in care.
  • Provided a safe environment for child, ensuring their well-being and security at all times.
  • Assisted in meal preparation, adhering to dietary guidelines and preferences.
  • Adapted quickly to changing situations, providing individualized support as needed.
  • Played games, worked on puzzles, and read books to child.

Assistant Store Manager

1 Year 8 Months
Aeropostale | 12.2024 - Current
  • Assisted in managing daily store operations, ensuring smooth workflow and customer satisfaction.
  • Trained new staff on operational procedures, fostering a knowledgeable and efficient team environment.
  • Supported inventory management by conducting regular stock audits and maintaining accurate records.
  • Collaborated with team to execute visual merchandising strategies, enhancing product presentation.

Sales Associate/Lead Key Holder

3 Years 9 Months
Hollister.Co | 03.2021 - 12.2024
  • Fostered engaging customer interactions to enhance brand loyalty and drive sales performance.
  • Trained new associates on product knowledge, sales techniques, and operational procedures to improve team efficiency.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma

Lynwood High School | Lynwood, CA
  • Dreamers United

- High school club dedicated to supporting DACA recipients by raising money through student-led sales to help fund scholarships.

Bachelor of Arts - Criminal Justice

California State University, Fullerton | Fullerton, CA | 05.2024

Associate of Science - Criminal Justice

Santa Monica College | Santa Monica, CA | 06.2022
  • Dean's List [Spring 2022]
  • Honor Roll [Spring 2020-2022]

Associate of Science - Behavioral Sciences

Santa Monica College | Santa Monica, CA | 06.2022

Skills

Problem solving
Customer interaction
Customer management
Team training
Retail management
Detail-oriented approach

Languages

Spanish
Full Professional

Timeline

Assistant Store Manager

Aeropostale
12.2024 - CurrentRead More

Sales Associate/Lead Key Holder

Hollister.Co
03.2021 - 12.2024Read More

Family Babysitter

Home Daycare
Read More

Lynwood High School

High School Diploma
Read More

California State University, Fullerton

Bachelor of Arts from Criminal Justice
Read More

Santa Monica College

Associate of Science from Criminal Justice
Read More

Santa Monica College

Associate of Science from Behavioral Sciences
Read More
Andrea Porras