Andrea Posantes
North Hills,CA
Summary
Customer-focused professional with extensive experience in service-oriented roles seeking to transition into the Claims Adjuster Trainee position at Progressive. Bringing strong organizational and communication skills, and a commitment to providing exceptional service. Dependable, seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, managing multiple priorities and applying time management skills, to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Chef
Compass Group, Culinart
08.2022 - Current
- Created culture of 100% resident satisfaction by providing team members with necessary training and resources
- Improved service through direct communication with residents and by addressing feedback
- Provided ongoing training, tools, coaching, and counseling to help team members achieve their fullest potential
- Supervision and training: Supervised kitchen staff, provided training on new techniques and equipment, and maintained high productivity and quality standards.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
Chef
Episcopal School of Los Angeles
08.2015 - 08.2022
- Provided excellent service for 200 students by preparing and developing diverse menus, catering to various dietary needs and preferences
- Organized kitchen operations, including food preparation, inventory management, and compliance with food safety standards
- Trained and supervised kitchen staff, ensuring high standards of food quality and safety.
- Cultivated positive work culture among kitchen staff through open communication lines and mutual respect within team.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Line Cook/Trainer
Panera Bread
11.2014 - 03.2017
- Trained and managed 12 new employees, enhancing team performance and productivity
- Maintained high level of customer service by preparing food accurately and efficiently, considering customer allergies and preferences
- Utilized strong organizational skills to manage kitchen operations in fast-paced environment.
- Increased customer satisfaction 80% by consistently producing high-quality dishes with prompt service.
Customer Service Representative
Pasadena City College Bookstore
08.2011 - 08.2015
- Managed daily cash and credit transactions, ensuring 100% accuracy and efficiency
- Utilized POS systems for order processing, payments, and issuing receipts
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided coaching and mentoring to 10 new hires, contributing to their successful integration into team.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Retail Associate/Customer Service
TJ Maxx
06.2014 - 06.2015
- Handled customer transactions with 100% accuracy and speed, using POS systems
- Provided excellent customer service by assisting customers with their inquiries and purchases
- Maintained store cleanliness and organized merchandise displays, enhancing customer shopping experience.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Developed strong rapport with about 200 customers through active engagement and attentive listening, fostering loyalty and repeat business weekly..
Education
Bachelor of Arts - Linguistics
California State University Northridge
Northridge, CA06.2020
Associate of Science - Anthropology
Los Angeles Pierce College
Winnetka, CA06.2018
Certificate - Culinary Arts
Los Angeles Mission College
Sylmar, CA06.2016
Skills
- Strong organizational and time management skills
- Active Listening
- Excellent oral and written communication skills
- Strong interpersonal skills with customer-focused attitude
- Ability to work independently and adapt to change
- Highly motivated
- Advanced computer skills
- Team Collaboration
Certification
- Keyboarding
- Computer Fundamentals
Languages
Spanish
Native or Bilingual
Timeline
Executive Chef
Compass Group, Culinart
08.2022 - Current
Chef
Episcopal School of Los Angeles
08.2015 - 08.2022
Line Cook/Trainer
Panera Bread
11.2014 - 03.2017
Retail Associate/Customer Service
TJ Maxx
06.2014 - 06.2015
Customer Service Representative
Pasadena City College Bookstore
08.2011 - 08.2015
Bachelor of Arts - Linguistics
California State University Northridge
Associate of Science - Anthropology
Los Angeles Pierce College
Certificate - Culinary Arts
Los Angeles Mission College
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