Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Andrea Powell

Gardiner

Summary

Behavioral Health Professional with expertise in behavioral assessment, crisis intervention, collaboration, and care planning. Demonstrated ability to enhance client support through effective communication and active listening. Goal oriented and focused on patient advocacy and fostering positive outcomes for diverse populations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Crisis Specialist II

Solari
08.2022 - 04.2025
  • Delivered evidence-informed crisis intervention and suicide prevention to clients in distress.
  • Coordinated transportation for clients lacking access to reliable public options.
  • Utilized de-escalation techniques to stabilize individuals experiencing acute distress.
  • Engaged in continuous education on best practices in crisis intervention and mental health.
  • Implemented personalized crisis intervention plans tailored to individual client needs.
  • Responded effectively to emergency situations, managing high-stress environments with professionalism.
  • Collaborated with law enforcement during critical incidents to ensure safety and support.
  • Conducted immediate crisis assessments to evaluate risk levels and necessary interventions.

Clinical Coordinator

AHCCMS
02.2021 - 02.2022
  • Coordinated patient care across multiple departments to ensure seamless service delivery.
  • Developed and delivered training materials for new staff on clinical protocols.
  • Ensured compliance with healthcare regulations and maintained documentation standards.
  • Facilitated communication among patients, families, and healthcare professionals to enhance care experience.
  • Implemented quality assurance procedures to monitor and improve service delivery processes.
  • Conducted regular audits of medical records for accuracy and compliance.
  • Supervised clinical staff, providing training and performance evaluations to enhance efficiency.
  • Collaborated with interdisciplinary teams to effectively execute patient treatment plans.

Case Manager

Southwest Network
05.2019 - 02.2021
  • Coordinated client assessments and crafted individualized service plans for effective support.
  • Managed crisis situations to deliver immediate assistance to clients in need.
  • Facilitated communication between clients and service providers for seamless care continuity.
  • Documented case notes and ensured accurate client records within management systems.
  • Collaborated with community resources to link clients with essential services.
  • Advocated for clients' needs and rights within healthcare frameworks.
  • Monitored client progress and modified care plans to enhance support strategies.


Case Manager

Lifewell Behavioral Wellness
06.2017 - 02.2019
  • Coordinated client assessments and crafted individualized service plans for effective support.
  • Managed crisis situations to deliver immediate assistance to clients in need.
  • Facilitated communication between clients and service providers for seamless care continuity.
  • Documented case notes and ensured accurate client records within management systems.
  • Collaborated with community resources to link clients with essential services.
  • Advocated for clients' needs and rights within healthcare frameworks.
  • Monitored client progress and modified care plans to enhance support strategies.


Lead Behavioral Health Technician

Sevita
08.2015 - 06.2017
  • Supervised daily activities of patients in behavioral health facility.
  • Coordinated multidisciplinary treatment plans to enhance patient care.
  • Trained new technicians on behavioral health protocols and procedures.
  • Monitored patient behavior, documenting observations with precision.
  • Facilitated group therapy sessions to promote effective communication.
  • Provided emotional support during periods of crisis for clients.
  • Executed risk-assessment strategies to ensure patient safety.
  • Participated in multi-disciplinary meetings to refine treatment approaches.

Direct Support Professional

ESM Community Rehab
08.2013 - 05.2015
  • Supported individuals with daily living activities and personal care needs.
  • Facilitated development of social and communication skills for clients.
  • Collaborated with multidisciplinary teams to create personalized support plans.
  • Transported clients to appointments, community events, and recreational activities.
  • Monitored client progress and documented behavioral changes consistently.
  • Provided emotional support during challenging situations to enhance well-being.
  • Maintained clean environments to promote client safety and comfort.
  • Assisted with planning activities tailored to individual needs.


Education

AA - Psychology

Argosy University
Orange, CA
07.2015

GED -

Biddeford Adult Education
Biddeford, ME
07.2011

Skills

  • Intellectual Disability experience
  • SMI Experience
  • SUD Experience
  • Detail orientation
  • Team collaboration
  • Supportive nature
  • Microsoft Excel proficiency
  • Case management expertise
  • Diligent work ethic
  • Crisis intervention skills
  • Mental health counseling
  • Microsoft PowerPoint skills
  • Rapid learning ability
  • Medication administration knowledge
  • Social work practice
  • Behavioral health understanding
  • Customer service excellence
  • Counseling (individual/group)
  • Suicide prevention tactics
  • Risk assessment proficiency
  • Client advocacy skills
  • Patient care coordination
  • Training development abilities
  • Effective communication skills
  • Emotional support provision
  • De-escalation techniques mastery
  • Documentation management skills
  • Adaptability and flexibility traits
  • Time management efficiency
  • Organizational development insight

Accomplishments

    Mental Health First Aid

    Crisis Intervention

    Contractor with Mesa AZ PD Communications Dept.

Certification

Certified Crisis Specialist

State of Arizona Level 1 Fingerprint Clearance

Timeline

Crisis Specialist II

Solari
08.2022 - 04.2025

Clinical Coordinator

AHCCMS
02.2021 - 02.2022

Case Manager

Southwest Network
05.2019 - 02.2021

Case Manager

Lifewell Behavioral Wellness
06.2017 - 02.2019

Lead Behavioral Health Technician

Sevita
08.2015 - 06.2017

Direct Support Professional

ESM Community Rehab
08.2013 - 05.2015

AA - Psychology

Argosy University

GED -

Biddeford Adult Education

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