Andrea Pruitt
Houston,TX
Summary
Hardworking and experienced Call agent / Call Center Rep/ Administrative Assistant with several years of experience serving as a supportive and integral employee in high volume client settings. Managing office operations and providing comprehensive administrative support. Experienced in creating schedules, making appointments, selling products, and providing clients with optimal customer service. Bringing forth the ability to manage front desk settings with poise and grace, in addition to managing a variety of administrative duties. Eager to join a new team of people, and assist them as a dedicated and passionate.
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
13
13
years of professional experience
Work History
Inbound Call Center Representative/Office Administrative Assistant
Continuum Global Solutions
11.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Followed standard operating procedures when handling customer problems and complaints.
Security guard
weiser security
06.2020 - Current
- Secures premises and personnel by patrolling property;
- Monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
Home healthcare
girlings home health (kindred homecare)
03.2019 - Current
- Help patients with personal hygiene, dressing, bathing, and other daily tasks
- Perform basic health care services for patients including administering prescription medication
- Help with general light housekeeping
- Make transportation arrangements as needed
Call Agent
Iqor Holdings US
11.2017 - 12.2021
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Streamlined processes for improved efficiency, leading to shorter wait times for customers.
- Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Retained customers by providing exceptional service, preventing potential cancellations or account closures.
- Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
HEAD MANAGER
HOTSTOP BREAKFAST AND MORE
06.2019 - 07.2020
- Managed the office database, mail, payroll distribution, and the physical setting of the front office
- Took inventory
- Managed grocery orders
- Treated each customer with respect and patience
Receptionist/ Administrator Assistant
New Age Pharmacy
10.2017 - 10.2019
- Answered phone calls, greeted clients, and handled all front desk responsibilities
- Decorated the front reception area, contributing to the welcoming and peaceful environment
- Handled WORK orders, mail, and some accounting responsibilities
- Provided clients and prospective clients with information regarding services, and products offered
- manage caldern dates
- calculated hours and submitted payroll to achieve timely distributions of funds for 9 person team.
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- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Streamlined office operations by implementing efficient filing and organizational systems.
- Arranged conference rooms and facilities to prepare for meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Receptionist
fountain of a new life
08.2013 - 09.2017
- Greeted clients and provided them with information and superior service
- Handled calls, collected personal information, and managed schedules
- Maintained accurate client records and provided lead designers with excellent assistance
- Managed the office database, mail, payroll distribution, and the physical setting of the front office
Cashier
Aramark
08.2012 - 10.2013
- A typical sample resume for Retail Cashier describes duties like greeting customers, collecting payments, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer
Education
PHARAMCY TECH TRAINEE -
SANFORD BROWN
02.2015
Basic start -
HCC
01.2014
Basic -
jack Yates high school
05.2012
Skills
- Communication
- Effective Time Management
- Ability to Multitask
- Microsoft Office Word
- Computer Skills
- Microsoft PowerPoint
- Teamwork
- Microsoft Excel
- Customer Service
- Microsoft Office
- Fast Learner
- Ability to Work in a Team
- Ability to Work Under Pressure
- Communication Skills
- Adaptability
- Friendly and Outgoing Attitude
- Excellent Communication Skills
- Multitasking Skills
- Office Technology Skills
- Scheduling Skills
- Bookkeeping Skills
- Customer Service Skills
- Gathering information
- Resolving issues
- Customer communications
- Answering questions
- Call center experience
- Problem-solving skills
- Greeting customers
- Reliability
- Critical Thinking
- Customer follow-up
- Scheduling appointments
- Billing and Invoicing
- Team building
- Conflict Resolution
- Time management abilities
- Telephone Etiquette
- Problem-solving aptitude
- Emergency Response
- Order Processing
- Call Routing
- Calendar Management
- Call forwarding
- Information Processing
- Call Screening
- Information recording
- Message Taking
- Call logging
- Service Orientation
References
- Karen Page, Fountain of a New Life, kbackstrom77004@google.com, 8324551782
- Kimberly James, Hotstop Breakfast and More, hotstop1999@gmail.com, 2137822214
- Louella Harris, Weiser Security, 3464014553
Personal Information
Date of Birth: 05/18/94
Hobbies and Interests
- Typing
- Sing
- Dance
- Learning new things
- Very organized person
Accomplishments
- Achieved Result by introducing power points for different tasks.
- Documented and resolved Issue which led to Great call reports .
- Supervised team of 30 plus staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of 4 in the development of prudent Force team.
Timeline
Inbound Call Center Representative/Office Administrative Assistant
Continuum Global Solutions
11.2023 - Current
Security guard
weiser security
06.2020 - Current
HEAD MANAGER
HOTSTOP BREAKFAST AND MORE
06.2019 - 07.2020
Home healthcare
girlings home health (kindred homecare)
03.2019 - Current
Call Agent
Iqor Holdings US
11.2017 - 12.2021
Receptionist/ Administrator Assistant
New Age Pharmacy
10.2017 - 10.2019
Receptionist
fountain of a new life
08.2013 - 09.2017
Cashier
Aramark
08.2012 - 10.2013
Basic start -
HCC
Basic -
jack Yates high school
PHARAMCY TECH TRAINEE -
SANFORD BROWN
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