Andrea Puga
Miami,FL
Summary
Seasoned Board-Certified Behavior Analyst (BCBA) with extensive experience in designing and implementing strategic care plans within complex, regulated environments. Expertise in developing and executing scalable care navigation strategies, including both in-person and virtual service delivery. Proven track record in leveraging data-driven insights and human-centered design principles to enhance patient and provider experiences. Adept at collaborating with cross-functional teams, including clinical and operational partners, to drive continuous improvement and innovation. Skilled in translating complex behavioral and medical concepts into actionable frameworks and training materials, fostering a culture of evidence-based practice and strategic problem-solving. Highly motivated to contribute to The Cigna Group by upholding strong values and a positive work culture, delivering consistent results with a focus on continual improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Support Supervisor, BCBA
Behavioral Framework
Rockville, Maryland (Remote)
07.2022 - Current
- Meet with families 1-2 times a week to develop initial treatment plans and care strategies that align with payer requirements and ensure comprehensive care coordination, thereby enhancing patient and provider experience.
- Oversee and streamline transitions between different levels of care, collaborating with other Board-Certified Behavior Analysts (BCBAs) to ensure cohesive and efficient care delivery.
- Thrive in dynamic environments by quickly adapting to diverse client needs and implementing effective solutions.
- Design and conduct training sessions for groups of 15-20 technicians, focusing on core principles and practical skills, to enhance their professional competency and readiness, while supporting strategic goals.
- Provide ongoing supervision and training to therapists, ensuring adherence to client-specific protocols and best practices, and fostering a culture of continuous learning and innovation.
- Convert complex behavioral and medical concepts into user-friendly materials, improving understanding and application in care settings.
Board Certified Behavior Analyst
Positive Behavior Supports Corporation
Miami, Florida
03.2020 - 05.2023
- Conducted behavioral skill assessments and developed individualized ABA treatment plans based on assessment results.
- Trained caregivers on client model strategies and behavioral goals.
- Oversaw treatment plan implementation and provided supervision to the therapists, parents, and educators.
- Attended multidisciplinary team meetings and supervisory conferences.
- Led over 20 clients to greater independence with behavioral skills, daily routines, and independent living skills.
Board Certified Assistant Behavior Analyst
New Way Day Services
Miami, Florida
01.2019 - 03.2020
- Applied Behavior Analysis work under the supervision of a BCBA working with children in the home and community settings.
- Provided caregiver training on the client model strategies and behavioral goals.
- Assisted the BCBA with Behavior Treatment Plans.
- Assisted the Quality Assurance team with RBT training and caregiver satisfaction.
Registered Behavior Technician
06.2017 - 01.2019
- Worked one-on-one with children on the Autism spectrum and foster care system under the supervision of a BCBA
Education
Master of Exceptional Student Education-Applied Behavior Analysis -
University of West Florida Online
12.2020
Bachelor of Psychology -
Florida International University
04.2018
Skills
- Clinical Leadership
- Training and Development
- Change Management
- Performance Improvement
- Data Collection and Analysis
- Cross Functional Collaboration
- Team Management
- Patient Care Coordination
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Board Certified Behavior Analyst, 2021, 1-21-48014, Behavior Analysis Certification Board
Maryland Licensed Behavior Analyst Certification, LBA1359
Virginia Licensed Behavior Analyst Certification, 0133002585
North Carolina Licensed Behavior Analyst Certification, 1383
References
References available upon request.
Timeline
Clinical Support Supervisor, BCBA
Behavioral Framework
07.2022 - Current
Board Certified Behavior Analyst
Positive Behavior Supports Corporation
03.2020 - 05.2023
Board Certified Assistant Behavior Analyst
New Way Day Services
01.2019 - 03.2020
Registered Behavior Technician
06.2017 - 01.2019
Master of Exceptional Student Education-Applied Behavior Analysis -
University of West Florida Online
Bachelor of Psychology -
Florida International University
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