Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Quintana

Sacramento,CA

Summary

Accomplished Store Manager at JD Finishline, adept in retail inventory management and customer service, significantly increased store profitability through strategic cost-saving and inventory strategies. Excelled in team leadership, mentoring staff to enhance customer satisfaction and minimize shrinkage, showcasing outstanding communication and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

6
6
years of professional experience

Work History

Store Manager

JD Finishline
08.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Education

High School Diploma -

Yuba City High School
Yuba City, CA
06.2017

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Training and mentoring
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Retail Inventory Management
  • Shift Scheduling

Timeline

Store Manager

JD Finishline
08.2018 - Current

High School Diploma -

Yuba City High School

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Andrea Quintana