Andrea Quintanilla
Hood River,OR
Summary
Driven by a results-focused approach, I enhanced client satisfaction at HUB International Limited through expert TPA administration and bilingual marketing material translation. Skilled in workflow optimization and customer service, I consistently reduced errors and improved data accuracy, demonstrating strong multitasking abilities and a commitment to excellence. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
TPA Administrator
HUB International Limited
Hood River, OR
08.2011 - 09.2020
- Enhanced client satisfaction by effectively managing TPA administration tasks and providing timely responses to inquiries.
- Maintained up-to-date knowledge of industry trends, ensuring compliance with regulatory requirements and best practices in TPA administration.
- Reduced errors in benefits processing through meticulous attention to detail and thorough documentation review.
- Assisted in translating marketing materials from English to Spanish highlighting TPA services offered by the organization, resulting in increased awareness among potential clients.
- Generated payroll deduction reports as well as reimbursement reports as requested by employers
Restaurant Hostess
Riverside
Hood River, OR
08.2005 - 08.2011
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Data Entry Administrator
Mid Columbia Children's Council
Hood River, OR
03.2010 - 07.2011
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Provided ongoing support to colleagues by answering questions about specific data entries or offering tips on how to navigate the database system effectively.
- Maintained data entry team access log-ins and granted system permissions to approved employees.
Education
High School Diploma -
Hood River Valley High School
Hood River, ORSkills
- Workflow Optimization
- Customer Service
- Recordkeeping and File Management
- Office Administration
- Data Confidentiality
- Claims Management
- Knowledge of Medical Insurance
Languages
Spanish
Native or Bilingual
Timeline
TPA Administrator
HUB International Limited
08.2011 - 09.2020
Data Entry Administrator
Mid Columbia Children's Council
03.2010 - 07.2011
Restaurant Hostess
Riverside
08.2005 - 08.2011
High School Diploma -
Hood River Valley High School