Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Quirk

Great Mills,MD

Summary

Dynamic Office Manager at A Better Plumber with proven expertise in customer service and staff management. Enhanced operational efficiency through improved office procedures and financial record accuracy. Skilled in budgeting and scheduling, I fostered a collaborative team environment while ensuring confidentiality and compliance in all processes.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Office Manager

A Better Plumber
01.2012 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Caregiver, Special Needs

UCP
03.2007 - 07.2010
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Ensured timely administration of medications and treatments as prescribed by medical professionals.
  • Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.

Property Manager Office Administrator

Aaims Property Management
02.2003 - 03.2005
  • Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
  • Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
  • Maximized rental revenue through proactive lease renewals, offering incentives where appropriate to retain long-term tenants.
  • Reduced property vacancies with targeted marketing campaigns, thorough applicant screenings, and timely followups.
  • Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
  • Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.

Medical Courier

Senpex
09.1993 - 04.1998
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Obtained signatures for delivery documents and packages.

Education

Bachelor of Science - BUSINESS ADMIM

Southern New Hampshire University
Hooksett, NH
11-2018

Associate of General Studies - General Studies

College of Southern Maryland
La Plata, MD
05-2019

Associate of Arts - Liberal Arts And Sciences

College of Southern Maryland
La Plata, MD
05-2018

Associate of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
11-2016

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Payroll and budgeting
  • Scheduling coordination
  • Staff management
  • Human resources

Certification

certificate - HIPPA

certificate- bloodborne pathagens

Timeline

Office Manager

A Better Plumber
01.2012 - Current

Caregiver, Special Needs

UCP
03.2007 - 07.2010

Property Manager Office Administrator

Aaims Property Management
02.2003 - 03.2005

Medical Courier

Senpex
09.1993 - 04.1998

Bachelor of Science - BUSINESS ADMIM

Southern New Hampshire University

Associate of General Studies - General Studies

College of Southern Maryland

Associate of Arts - Liberal Arts And Sciences

College of Southern Maryland

Associate of Science - Business Administration

Southern New Hampshire University

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