Andrea Rabb
Grand Blanc,MI
Summary
Professional with strong background in mortgage processing, skilled in evaluating financial documents, assessing loan applications, and ensuring compliance with industry standards. Adept at streamlining procedures to enhance efficiency and support team collaboration. Known for reliability and flexibility in meeting changing needs, with consistent focus on achieving results. Excellent communication and problem-solving abilities complement technical expertise in mortgage software and regulatory guidelines.
Overview
26
26
years of professional experience
Work History
Customer Support Representative
Intuit TurboTax (Independent Contractor)
01.2024 - Current
- Provide phone and chat support for software navigation, account access, and prior-year tax returns.
- Troubleshoot login, account setup, and product functionality with strong technical accuracy.
- Deliver clear, step-by-step guidance to non-technical users while maintaining a positive customer experience.
- Use empathy and active listening to effectively resolve customer concerns.
- Document customer interactions accurately while meeting quality and productivity standards remotely.
Processing & Income Team Manager
LoanCraft, LLC
11.2020 - 11.2025
- Led Processing, Data Capture, and Quality Control teams to meet accuracy and turnaround goals.
- Streamlined compliance audits (daily through quarterly), achieving a 98% accuracy rate.
- Developed training programs and maintained SharePoint knowledge resources.
- Partnered with Sales and internal teams to resolve complex loan scenarios.
- Managed loan pipeline and team workloads to ensure timely closings and high customer satisfaction.
Mortgage Loan Processor
LoanCraft, LLC
11.2017 - 11.2020
- Reviewed loan applications and financial documents for accuracy and regulatory compliance
- Assessed borrower eligibility and risk factors to support underwriting decisions.
- Prepared and conditioned loans for final underwriting.
- Coordinated with loan officers and underwriters to resolve issues and meet closing timelines.
Mortgage Loan Processor
Urban Lending Solutions
05.2015 - 11.2017
- Processed mortgage applications in compliance with company policies and regulations.
- Reviewed financial documentation to support timely and accurate loan approvals.
- Collaborated with underwriters and loan officers to resolve conditions and expedite processing.
- Served as a primary borrower contact, providing status updates throughout the loan process.
Manager of Administration
GoIndustry DoveBid Valuation Services, Inc.
12.1999 - 04.2014
- Supervised administrative staff, managing scheduling, workflow, and quality assurance of office operations.
- Coordinated corporate meetings, teleconferences, and client engagements to support valuation services.
- Transcribed and prepared professional appraisal reports with high attention to detail.
- Maintained contracts, engagement letters, and client documentation, ensuring compliance and accuracy.
Education
Accounting
Davenport University
Dearborn, MIBusiness
Michigan State University
Lansing, MISkills
- Customer success management
- Loan Processing & Compliance
- Processing procedures
- Document review
- Complaint handling
- Data management
- Pipeline management
- Appraisal review
- Loan origination software
- Proficient in Microsoft Office Suite
Timeline
Customer Support Representative
Intuit TurboTax (Independent Contractor)
01.2024 - Current
Processing & Income Team Manager
LoanCraft, LLC
11.2020 - 11.2025
Mortgage Loan Processor
LoanCraft, LLC
11.2017 - 11.2020
Mortgage Loan Processor
Urban Lending Solutions
05.2015 - 11.2017
Manager of Administration
GoIndustry DoveBid Valuation Services, Inc.
12.1999 - 04.2014
Accounting
Davenport University
Business
Michigan State University