Andrea Rabello
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Inbenta
09.2023 - Current
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
Renewal Sales Specialist
KnowBe4
04.2021 - 09.2023
- Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
- Coordinate with SMB CSM's to strategize on renewals, add-ons and upsells for their customers to maximize bookings
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
- Negotiate with customers on opportunities to prevent churn and secure optimal terms
- Employ pricing strategies that meet the Company's standards, policies, and procedures
- Generate pricing quotes for renewals, add-ons, and upsells
- Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with Customer Success Regional Director to review
- Thoroughly and accurately complete the 6 month deal sheets in Salesforce for each opportunity
- Meet and exceed bookings targets and quotas
- Maintain impeccable administration of your opportunities in the Company's CRM.
- Increased customer retention through proactive communication and relationship management.
- Negotiated contract renewals, ensuring optimal terms for both the company and the client.
- Developed customized proposals that highlighted the value of our product offerings, resulting in higher renewal rates.
- Regularly collaborated with cross-functional teams including marketing, product development, and technical support to ensure alignment on all aspects of the renewal process.
Renewal Specialist
Team Viewer
11.2017 - 03.2021
- Increased customer retention by proactively identifying and resolving potential issues.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Negotiated contracts to secure favorable terms for both clients and the company.
- Collaborated with sales teams to identify upsell opportunities during renewal discussions.
International Sales Agent
America II Electronics
03.2015 - 11.2018
- Dealing and selling electronic parts all over South America and part of the US
- Since the first month was able to reach sales goal
- Participate in trade shows over in Mexico, Brazil, Argentina, and Colombia
- Budget trips, calculate marketing expenses and help with decisions on marketing plans for Latin region.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Education
BBA - Business Administration And Management
University of Phoenix
Phoenix, AZ01.2012
Skills
- Client Relations
- Customer Account Management
- Strategic Planning
- Schedule Management
- Revenue Growth
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Success Manager
Inbenta
09.2023 - Current
Renewal Sales Specialist
KnowBe4
04.2021 - 09.2023
Renewal Specialist
Team Viewer
11.2017 - 03.2021
International Sales Agent
America II Electronics
03.2015 - 11.2018
BBA - Business Administration And Management
University of Phoenix