ANDREA RAFFANIELLO
Summary
Accuracy-focused professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Highly motivated, creative, and versatile professional with experience in various fields who possesses the desire to take on new challenges. Experience working and managing employees in a remote environment. Ability to work independently or in team environments. Excellent time management, analytical, and organizational skills. Strong communication and customer service skills to develop ongoing relationships with clients, customers, and management. Seeking a challenging position which offers growth potential.
Overview
27
27
years of professional experience
Work History
Realtor, DRE#02073010
eXp Realty, LLC
Simi Valley, CA
11.2018 - Current
- Advised clients on market trends and local real estate conditions, helping them make informed decisions
- Developed marketing plans to promote properties
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process
- Negotiated contracts to reach agreement on price and terms of sale
- Educated customers about mortgage products relevant to their needs
Sales / Customer Service Representative
Nordstrom
Thousand Oaks, CA
11.2022 - 06.2023
- Seasonal position 11/18-02/19 and 11/22-06/23
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service in a timely fashion
- Ensure the security and privacy of customer information through compliance
- Prioritize tasks in a fast paced environment
- Answered inquiries and provided information regarding products and services
- Developed strong relationships by providing personalized assistance
- Encounter stressful circumstances, and effectively diffuse tense situations
Assistant Manager (Volunteer)
Magnifica Tesoro
Simi Valley, CA
09.2020 - 09.2020
- Provide innovative recruitment and talent management techniques.
- Review credentials for skill level to ensure appropriate placement.
- Extend offers of employment to candidates within compensation guidelines.
- Oversee training and development of new and seasoned employees.
- Conduct various HR activities, including administering pay, benefits, employee leave, and enforcing company policies and practices.
- Responsible for conducting quality control of products.
Vice President, Mortgage Servicing
Bank of America
Simi Valley, CA
11.2010 - 09.2019
- Managed associates working in various locations, both on-site and remotely, with varied levels of expertise
- Developed various Test Scripts outlining the foreclosure audit process in detail
- Identified areas for improvement, developed strategies for process improvement and streamlined procedures
- Delegated tasks to comprehensively manage administrative projects and align with objectives
- Completed accurate filings and maintained compliance
- Promote consistency through decision-making, information sharing, and continued training
- Developed and maintained relationships across various departments within the organization to identify, address, and resolve inconsistencies
- Monitored departmental performance metrics to ensure objectives were met or exceeded
- Provided associate feedback and year end reviews
Operational Risk Specialist
Bank of America
Simi Valley, CA
08.2010 - 11.2010
- Thoroughly understand the foreclosure process, investor guidelines, and internal policies and procedures
- Adhered to investor timeframe and cost guidelines
- Strong analytical and decision making skills required to identify and potential investor overpayments and refunds
- Balanced competing priorities through deliberate project and time management practices
- Leveraged specialized knowledge to act as subject matter expert
Lead Operations Analyst
12.2009 - 08.2010
- Plan and organize in a multi-tasking environment
- Provide assistance to claims’ representatives
- Extensive foreclosure process knowledge for conducting internal audits
- Perform various functions as part of office operations including maintaining relationships
Claims Analyst
Gallagher Bassett
Calabasas, CA
04.2003 - 12.2009
- Provide assistance to multiple claims representatives
- Perform various operational including maintaining notes, processing data, issuing payments, completing and filing government forms, customer contact, and scheduling appointments
- Maintain relationships with government agencies, attorney’s, clients, claimants, and vendors
- Comprehension of medical and legal terminology
Foreclosure Team Leader
Countrywide Home Loans
Simi Valley, CA
07.1998 - 05.2003
- Supervised, trained, and audited associates handling FHA Foreclosure portfolios including the Distressed Asset Portfolio
- Conducted meetings, resolved issues, analyzed processes, developed and simplified procedures, and established innovative solutions
- Extensive knowledge of internal and external processed and procedures and well briefed in investor guidelines
- Provided feedback during the development of an automated system called Focus
Teller / Vault Custodian /New Accounts Representative
Great Western Bank / Washington Mutual
Simi Valley, CA
06.1997 - 07.1998
- Financial representative experienced in daily banking transactions, finance investments, and economic policy
- Duties include customer service, financial expertise, and daily monetary dealings
- Responsible for handling large sums of money for customers and companies and ensure daily transactions balance
- Awarded for high product sales and having zero financial losses
Education
BA Degree - Business Administration
University of Phoenix
AA Degree - Associates
Moorpark Community College
Diploma - General Education
Royal High School
Skills
- Account Reconciliation
- Analytical Mindset
- Attention to Detail
- Compliance Reporting and Standards
- Critical Thinking Abilities
- Process evaluations
- Regulatory Compliance
- Reporting and documentation
- Risk Management
- Risk Mitigation Strategies
- Strong Work Ethic
- Time Management Skills
Interests
Insurance Education Association, Woodland Hills, CA – Workers Compensation courses: CA 10 and CA 12
Simi Valley Adult School, Simi Valley, CA – Esthetician Certificate
Countrywide Home Loans, Simi Valley, CA – Team Leader Certification Program
Additional Information
- California Real Estate License – DRE#02073010
References
References available upon request.
Timeline
Sales / Customer Service Representative
Nordstrom
11.2022 - 06.2023
Assistant Manager (Volunteer)
Magnifica Tesoro
09.2020 - 09.2020
Realtor, DRE#02073010
eXp Realty, LLC
11.2018 - Current
Vice President, Mortgage Servicing
Bank of America
11.2010 - 09.2019
Operational Risk Specialist
Bank of America
08.2010 - 11.2010
Lead Operations Analyst
12.2009 - 08.2010
Claims Analyst
Gallagher Bassett
04.2003 - 12.2009
Foreclosure Team Leader
Countrywide Home Loans
07.1998 - 05.2003
Teller / Vault Custodian /New Accounts Representative
Great Western Bank / Washington Mutual
06.1997 - 07.1998
BA Degree - Business Administration
University of Phoenix
AA Degree - Associates
Moorpark Community College
Diploma - General Education
Royal High School