Enthusiastic Secretary eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks. Motivated to learn, grow and excel in Industry.
Reliable employee seeking secretary position. Offering excellent communication and good judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level secretary position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Medical Records Technician
STG International Service Group
09.2022 - 07.2024
Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
Communicated effectively with staff, patients, and insurance companies by email and telephone.
Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
Streamlined daily workflow by organizing files, scanning documents, and maintaining electronic database systems.
Kept accurate log of requests for medical information and records.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
Developed strong working relationships with physicians, nurses, and other healthcare professionals to ensure accurate recordkeeping practices were upheld consistently across all departments.
Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
Maintained patient records in compliance with security regulations.
Assisted in audits and investigations involving medical records, contributing to the identification of potential areas for improvement in documentation processes.
Participated in regular staff meetings to discuss best practices and share insights with colleagues, contributing to an overall improvement in departmental performance.
Reviewed charts and flagged incomplete or inaccurate information.
Achieved high levels of accuracy while inputting clinical data into EHR system as well as manual charting methods when necessary.
Provided exceptional customer service when responding to inquiries from patients or their representatives regarding access to personal health information.
Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Responded to patient inquiries to provide information and details of medical records.
Scanned medical records in digital format for easy retrieval and accessibility.
Printed and photocopied documents to provide patients with copies of medical records.
Maintained patient records systems by archiving, scanning and indexing important documents and files.
Followed up with medical staff regarding missing information in patient records.
Utilized electronic medical record systems to store, retrieve and process patient data.
Generated and maintained statistical data related to medical records.
Scanned and uploaded medical records into electronic medical records system.
Input data into computer programs and filing systems.
Uploaded physician progress notes, history, and physicals into electronic medical records.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices
Scheduled appointments for patients in the facility.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Caring for Newborn
N/a
07.2019 - Current
ER Registration Clerk
Frio Regional Hospital
11.2014 - 07.2019
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Carried out front office duties utilizing data entry skills in framework of medical database.
Obtained payments from patients and scanned identification and insurance cards.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Registered and verified patient records before triage with most up-to-date information.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Received and routed laboratory results to correct clinical staff members.
Managed office bookkeeping with insurance billing and patient payments.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Kept accurate log of requests for medical information and records.
Processed medical records requests from outside providers according to facility, state and federal law.
Accurately pulled patient records from , labs appointments and procedures through e-filing system.
Gathered patient information by collecting demographic information from variety of sources.
Maintained accuracy, completeness and security for medical records and health information.
Input data into computer programs and filing systems.
Caring for Ill Family Member
N/A
04.2013 - 11.2014
Cashier
HEB Grocery Store
01.2013 - 04.2013
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Collected and authorized payments of guests.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age for alcohol and tobacco sales.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Battling Cancer
N/A
02.2004 - 01.2013
Receptionist
Wireless Connections
02.2003 - 02.2004
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Answered phone promptly and directed incoming calls to correct offices.
Sorted, received and distributed mail correspondence between departments and personnel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Supported various administrative duties by proofreading, transcribing and invoicing.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
Dipolma - High School
Pearsall High School
Pearsall, TX
05.2001
Skills
Data Entry Software
Cleaning and Sterilizing
Office Supplies and Inventory
Demographics Information
Invoice Preparation
Reminder Calls
Call Transfers
Maintaining Privacy
Information Assistance
Adaptable and Flexible
Computer Proficiency
Office Coordination
Timeline
Medical Records Technician
STG International Service Group
09.2022 - 07.2024
Caring for Newborn
N/a
07.2019 - Current
ER Registration Clerk
Frio Regional Hospital
11.2014 - 07.2019
Caring for Ill Family Member
N/A
04.2013 - 11.2014
Cashier
HEB Grocery Store
01.2013 - 04.2013
Battling Cancer
N/A
02.2004 - 01.2013
Receptionist
Wireless Connections
02.2003 - 02.2004
Dipolma - High School
Pearsall High School
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