Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Ramos

La Marque,TX

Summary

Reliable and detail focused professional with a strong background in member services, teller operations, and internal process support. Known for stepping up when needed, whether assisting members, mentoring peers, or keeping day to day operations on track. Experienced across multiple areas of the branch and trusted with responsibilities that require accuracy, communication, and consistency. Drawn to roles that involve structure and behind the scenes systems, especially those tied to financial operations and transaction integrity.

Overview

7
7
years of professional experience

Work History

Universal Member Representative

Amoco Federal Credit Union
07.2024 - Current
  • Help members with teller transactions, account maintenance, and opening new memberships.
  • Maintain accuracy and compliance with regulations like REG CC and internal service standards.
  • Support back office operations with ordering supplies, and balancing debit cards.
  • Completed full training in front desk, account maintenance, and new memberships to better support the team during high traffic times.

Supervisor

Landrys Restaurant
07.2023 - 07.2024
  • Trained new employees on restaurant policies and procedures.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Resolved guest complaints regarding food quality or service issues promptly and courteously.
  • Communicated well and used strong interpersonal sills to establish positive relationships with guest and employees.

Server Shift Leader

Landrys Restaurant
06.2018 - 07.2023
  • Trained new servers to the restaurants culture and operations.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Provided exceptional service to high volume of daily guest.

Education

Bachelor of Science - Business Management

UNIVERSITY OF HOUSTON, CLEAR LAKE
Houston, TX
12-2027

Associate of Arts -

COLLEGE OF THE MAINLAND
Texas City
12-2024

Skills

  • Member Account Servicing
  • Teller Transactions & Cash Handling
  • Wire Processing & Member Verification
  • Onboarding & Peer Mentorship (OTJ Instructor)
  • Business Continuity Communication (BCIPP)
  • Team Morale & Culture Leadership (Care Committee)
  • Cross Training & Departmental Support
  • Policy Compliance & Internal Processes
  • Time Management & Multitasking
  • Referral Generation & Goal Contribution

Timeline

Universal Member Representative

Amoco Federal Credit Union
07.2024 - Current

Supervisor

Landrys Restaurant
07.2023 - 07.2024

Server Shift Leader

Landrys Restaurant
06.2018 - 07.2023

Bachelor of Science - Business Management

UNIVERSITY OF HOUSTON, CLEAR LAKE

Associate of Arts -

COLLEGE OF THE MAINLAND