Andrea Ramos
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Legacy Cooling, Plumbing and Electrical
Las Vegas
2024.10 - Current
- Assisted customers with inquiries about cooling, plumbing, and electrical services.
- Processed service requests and scheduled appointments for technicians.
- Resolved customer complaints and provided effective solutions promptly.
- Maintained accurate records of customer interactions in the database.
- Collaborated with team members to improve service delivery and efficiency.
- Educated customers on maintenance tips for systems and appliances.
- Handled billing inquiries and clarified service charges to customers.
- Utilized company software to track service orders and communications effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- #1 seller nationally for Memberships totalling over 50k
Assistant Manager
Walmart
Las Vegas
2017.03 - 2023.02
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on customer service standards and product knowledge.
- Coordinated inventory management processes to maintain optimal stock levels and organization.
- Assisted in developing promotional displays to enhance product visibility and customer engagement.
- Resolved customer complaints efficiently to maintain high satisfaction levels in the store.
- Collaborated with management on strategic planning initiatives to improve overall store performance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative
Clarke and Rush Heating and Air
Sacramento
2014.05 - 2017.02
- Assisted customers with inquiries about cooling, plumbing, and electrical services.
- Processed service requests and scheduled appointments for technicians.
- Resolved customer complaints and provided effective solutions promptly.
- Collaborated with team members to improve service delivery and efficiency.
- Educated customers on maintenance tips for systems and appliances.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
DoorMart Garage Doors
Gold River
2012.06 - 2014.05
- Assisted customers with inquiries about cooling, plumbing, and electrical services.
- Processed service requests and scheduled appointments for technicians.
- Resolved customer complaints and provided effective solutions promptly.
- Maintained accurate records of customer interactions in the database.
- Collaborated with team members to improve service delivery and efficiency.
- Educated customers on maintenance tips for systems and appliances.
- Handled billing inquiries and clarified service charges to customers.
- Utilized company software to track service orders and communications effectively.
Skills
- Service request processing
- Customer complaint resolution
- Appointment scheduling
- Data analysis
- Software utilization
- Customer relationship management
- Billing inquiry handling
- Staff training and mentoring
- Inventory management
- Strategic planning
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Building rapport
- Route management
- Order processing
- Call center operations
- Filing
- Microsoft office expertise
- Customer relationship management (CRM)
- Coordination
- Typing 40 wpm
- Store maintenance
- Clerical support
- Merchandise upselling
Timeline
Customer Service Representative
Legacy Cooling, Plumbing and Electrical
2024.10 - Current
Assistant Manager
Walmart
2017.03 - 2023.02
Customer Service Representative
Clarke and Rush Heating and Air
2014.05 - 2017.02
Customer Service Representative
DoorMart Garage Doors
2012.06 - 2014.05