Andrea Ramsey
Cedar Bluff,AL
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and backlog management abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Team-oriented individual promoting exemplary presentation, project management and risk management skills. Customer-focused while leading high-performance teams.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manager
ThyssenKrupp Elevator
11.2018 - 09.2021
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Team Leader
ThyssenKrupp Elevator
02.2010 - 11.2018
- Consistently met project deadlines by utilizing resource allocation strategies that maximized team capacity without sacrificing quality or work-life balance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Trained and managed team of developers and discussed issues in order to provide resolution and apply best practices.
- Enhanced team productivity by implementing agile methodologies and streamlining project workflows.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Reduced system downtime through proactive monitoring, identifying potential issues, and timely resolution of incidents.
Senior Programmer
ThyssenKrupp Elevator
11.2007 - 09.2012
- Developed custom web applications, resulting in tailored solutions for client needs written in C#
- Analyzed and designed relational databases using MS SQL Server.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Orchestrated efficient large-scale software deployments.
- Enhanced software performance by implementing optimization techniques and reducing code complexity.
Programmer/Analyst II
Georgia-Pacific
03.2004 - 10.2007
- Contributed to the successful completion of projects by meeting deadlines and adhering to best practices in .NET development.
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Programmer/Analyst
Georgia-Pacific
01.2000 - 03.2004
- Identified causes of issues within applications and determined which modifications needed to be made.
- Maintained existing applications and designed and delivered new applications.
- Performed regression and system-level testing to verify software quality and function prior to release.
Education
Bachelor of Science - Computer Science
Kennesaw State University
Kennesaw, GA12.1999
Skills
- Team Leadership (remote and in-person
- Stakeholder Management
- Customer focused
- Requirements Gathering and documentation
- Project Planning & Management
- Agile & Scrum Expertise
- Process Improvement
- Problem-solving abilities
- Excellent Communication
- CRM & CPQ expertise
Certification
Certified ScrumMaster
Lean Six Sigma Trained
Microsoft Certified Developer
Timeline
Manager
ThyssenKrupp Elevator
11.2018 - 09.2021
Team Leader
ThyssenKrupp Elevator
02.2010 - 11.2018
Senior Programmer
ThyssenKrupp Elevator
11.2007 - 09.2012
Programmer/Analyst II
Georgia-Pacific
03.2004 - 10.2007
Programmer/Analyst
Georgia-Pacific
01.2000 - 03.2004
Bachelor of Science - Computer Science
Kennesaw State University
Certified ScrumMaster
Lean Six Sigma Trained
Microsoft Certified Developer
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