Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Randall

Loganville,GA

Summary

Experienced Account Receivable Specialist with 7 years of proven track record efficiently managing all aspects of accounts receivable operations in fast-paced environments. Meticulously tracks payments, resolves billing discrepancies, and prepares accurate account statements. Known for unwavering dedication and strong drive to meet team targets while consistently enhancing bottom-line performance.

Overview

29
29
years of professional experience

Work History

Accounts Receivable and Billing Specialist

Farratech Inc.
09.2011 - 08.2024
  • Maintained strong client relationships through effective communication regarding account status, invoice inquiries, and payment arrangements
  • Analyzed customer credit data to determine appropriate credit limits, minimizing risk exposure while supporting business growth.
  • Proactively identified potential issues in accounts receivable processes and recommended solutions for improvement, leading to enhanced operational efficiency
  • Managed Collections for several hundred accounts, regularly communicated with clients to resolve overdue invoices, improving on-time payments by 20%.

Inside Sales Representative

Farratech Inc
09.2011 - 08.2024
  • Answered customers' questions regarding products, prices, and availability
  • Increased sales revenue by 10% by building strong relationships with clients and providing insightful product recommendations
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
  • Conducted multiple outbound sales calls daily, engaging prospective clients and generating leads for the sales pipeline.

Call Center Supervisor

IKON Office Solutions
01.1996 - 01.2009
  • Supervised team of 25 employees and provided training focused on maximizing overall performance
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands
  • Created a positive work environment through open communication channels and fostering teamwork among staff members
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.

Education

High School Diploma -

Grundy High School
Grundy, VA
01.1991

Skills

Invoice Processing

  • Collections Management
  • Microsoft Office
  • Excel
  • Coaching and Mentoring
  • QuickBooks
  • Adaptability
  • Time management abilities
  • Quality Control
  • Payment tracking

Timeline

Accounts Receivable and Billing Specialist

Farratech Inc.
09.2011 - 08.2024

Inside Sales Representative

Farratech Inc
09.2011 - 08.2024

Call Center Supervisor

IKON Office Solutions
01.1996 - 01.2009

High School Diploma -

Grundy High School
Andrea Randall