Andrea Rather

Assisted elderly and disabled individuals who has limited independence.

• Assisted clients with mobility, ensuring safety and comfort during daily activities.
• Developed individualized care plans based on client needs, fostering personalized support and engagement.
• Provided compassionate personal care to clients, enhancing their daily living experience and overall well-being.

Highly skilled senior account manager responsible for taking escalated inbound calls from agents and customers concerning billing, fraud and dispute issues. Identify and analyze and researched customers accounts for identifying theft,lost and stolen credit cards, dispute claims and professional counterfeiting claims to ensure the appropriate business decisions have been made to resolve complaints. Building and Rebuilding an effective relationship with cardholders, Provided detailed proactive feedback to leadership and legal teams regarding areas of opportunity for process improvements.

Detailed and strong customer service representative. Include guiding customers, educating them on services, using computerized systems to troubleshoot issues, and maintaining a positive, empathetic attitude. Qualifications typically include strong communication and problem-solving skills,