Hi, I’m
Andrea Redl
West Monroe,LA
Summary
Dynamic office administrative professional with nearly 10 years of experience in and at Eric's Remodeling, excelling in customer service and communication. Proven track record in scheduling and coordination, enhancing operational efficiency. Skilled in Microsoft Excel and document management, ensuring accurate payroll and invoice processing. Demonstrated reliability and emotional resilience in high-pressure environments, handling sensitive information with discretion, and creating reliable systems that keep daily operations on track. I bring a steady, solutions-focused approach to every role.
Overview
13
years of professional experience
Work History
Eric's Remodeling
Office Administrative Assistant
01.2019 - Current
Job overview
- Manage customer scheduling and coordinate job timelines across multiple locations
- Maintain payroll records and process employee pay accurately and on time
- Prepare, email, and organize invoices, receipts, and financial documentation.
- Answer and route incoming calls while handling customer inquiries professionally.
- Organize and maintain employee and customer records, both digital and physical
- Provide after-hours support and urgent call handling
- Maintain a clean, organized office storefront and administrative workspace
Private Home
Senior Caregiver
01.2018 - 08.2021
Job overview
- Provided full-time caregiving support for an ill family member
- Managed medical appointments, transportation, and hospital stays
- Organized and tracked medications, dosages, and schedules
- Maintained detailed health records and important documentation
- Handled daily household management including cleaning, cooking, and upkeep
- Demonstrated reliability, discretion, and emotional resilience in high-stress situations
Allstate Insurance Co
Receptionist
10.2013 - 09.2016
Job overview
- Handled customer payments in person, by phone, and electronically
- Managed incoming mail, policy documents, and office filing systems
- Assisted customers with insurance policy updates and bundle adjustments
- Scheduled appointments and directed claims referrals
- Maintained organized office spaces and accurate client records
Mac's Fresh Market
Grocery Store Cashier
12.2012 - 09.2013
Job overview
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Resolved transaction discrepancies and customer concerns.
- Removed trash, swept, and mopped floors for professional appearance.
Education
West Monroe High SchoolWest Monroe, LA
High School Diploma
University Overview
- Honor Roll (2012-2016)
- Honors English for three consecutive years
- Teacher's Assistant
- Student Council
- Volunteer Service Recognition Award
- Community Service Participation Award
Skills
- Vendor engagement
- Database entry
- Spreadsheet development
- Office Administration
- Front Desk Operations
- Scheduling and Coordination
- Customer Service and Communication
- Document Management and Filing
- Data Entry, Proofreading
- Invoice and Receipt Processing
- Payroll Support
- Microsoft Word, Excel, Microsoft 365
Accomplishments
- Coordinated scheduling and daily operations across multiple jobs, employees, customers, and locations
- Processed payroll and maintained accurate employee records
- Managed invoicing, receipts, and administrative documentations
- Maintained organized filing systems and confidential records
- Provided professional customer support and front desk communication
- Supported business operations through reliable after-hours availability
Languages
English
Native or Bilingual
Interests
- Writing
- Reading
- Painting and Creative Arts
- Gardening
- Community Involvement, Engagement, and Advocacy
- Yoga
Additional Qualifications
- Civil Service Exam, State of Louisiana (Passed)
- Published Author, Olympia Publishers (Children's Books, 2023)
Timeline
Office Administrative Assistant
Eric's Remodeling
01.2019 - Current
Senior Caregiver
Private Home
01.2018 - 08.2021
Receptionist
Allstate Insurance Co
10.2013 - 09.2016
Grocery Store Cashier
Mac's Fresh Market
12.2012 - 09.2013
West Monroe High School
High School Diploma