Andrea Reed
Royersford,PA
Summary
Versatile professional with 10+ years in hospitality, administration, and customer service. Skilled in communication, multitasking, guest relations, and supporting high-volume operations with professionalism and warmth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Manager / Supervisor
DoubleTree by Hilton
01.2021 - Current
- Oversee daily front desk operations, train staff, handle guest escalations, and ensure exceptional experiences.
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Implemented training programs for staff, enhancing service quality and operational efficiency.
- Developed and maintained positive relationships with guests, addressing inquiries and resolving complaints effectively.
Administrative Assistant
Rising Scholars
01.2019 - 01.2021
- Managed enrollment, communication, scheduling, compliance records, and parent relations.
- Coordinated schedules for staff and children, optimizing resource allocation.
- Managed daily administrative tasks to ensure smooth operations of daycare center.
- Developed and implemented engaging lesson plans to enhance student learning experiences.
Administrative Assistant
Jani-King International
01.2012 - 01.2019
- Coordinated schedules, reports, client communication, contracts, and administrative support.
- Developed and implemented efficient filing systems to enhance document retrieval.
- Maintained accurate records of attendance and billing information for families.
- Coordinated inventory management processes to ensure accurate stock levels and timely order fulfillment.
Education
GED -
Montgomery County Community College
Pottstown, PASkills
- Customer Service & Guest Experience
- Front Desk & Administrative Operations
- Scheduling & Multitasking
- Conflict Resolution
- Communication & Relationship Building
- Office Management
- Team Support & Leadership
Certification
Valid Driver’s License — Class C
Timeline
Front Desk Manager / Supervisor
DoubleTree by Hilton
01.2021 - Current
Administrative Assistant
Rising Scholars
01.2019 - 01.2021
Administrative Assistant
Jani-King International
01.2012 - 01.2019
GED -
Montgomery County Community College