Andrea Regino
Gatesville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Ship Dock Process Assistant
Amazon
10.2022 - Current
- Streamlined process documentation to enhance operational efficiency across teams.
- Coordinated training sessions to improve team members' understanding of safety protocols.
- Analyzed workflow data to identify bottlenecks and recommend process improvements.
- Implemented new software tools that increased reporting accuracy and reduced turnaround time.
- Facilitated cross-departmental communication to ensure alignment on project objectives and timelines.
- Developed standard operating procedures that enhanced consistency in daily operations across the facility.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Established administrative work procedures to track staff's daily tasks.
Server Shift Leader
Rancher's Steakhouse&Grill
08.2013 - 10.2022
- Worked with management to coordinate special functions and events.
- Leveraged POS system to receive and take guest orders and process payment.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Trained and acclimated new servers to restaurant's culture and operations.
Make Ready Supervisor
CenTex Construction Cleaning Service
05.2009 - 10.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Delegated tasks to team members to manage timely project completion for each customer.
Deli Department Manager
Cefco Stores
03.2012 - 12.2015
- Priced and ordered food products, kitchen equipment and food service supplies.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Some College (No Degree) - Emergency Medical Technology
McClennan Community College
Waco, TXSkills
- Personnel Training
- Customer Service Management
- Clear and concise communication
- Customer engagement strategies
- Guest Service
- Strategic team guidance
- Accountable and honest
- Mediation and negotiation skills
- Guest Relations Management
- Logical evaluation
- Event Setup
- Strategic issue analysis
- Software implementation
- Cross-departmental communication
Accomplishments
Started in Pack as T1 from October 2022-March-2023
Started on Ship Dock March 2023 became Ship Dock PA Auguest 2023. Worked all areas on Ship dock sucessfully and now am standalone PA over SSD(same day delivery).
Education and Training
other
Timeline
Ship Dock Process Assistant
Amazon
10.2022 - Current
Server Shift Leader
Rancher's Steakhouse&Grill
08.2013 - 10.2022
Deli Department Manager
Cefco Stores
03.2012 - 12.2015
Make Ready Supervisor
CenTex Construction Cleaning Service
05.2009 - 10.2022
Some College (No Degree) - Emergency Medical Technology
McClennan Community College