Andrea Reina
Tampa,FL
Summary
Driven, enthusiastic individual with experience in areas such as project management, legal office assistance, and client services in fast-paced environments. Exceptional organizational skills, communication and interpersonal skills. Thrives in both independent and collaborative work settings.
Overview
12
12
years of professional experience
Work History
Sr. Project Manager
American Projects, Inc.
08.2015 - Current
- Senior Project Manager for API’s major National Account clients including Gap Brands (Gap, Athleta, Banana Republic, Old Navy), Lids, Under Armour, Ascena Retail (Ann Taylor, Loft), Chico’s Brands (Chico’s, White House/Black Market, Soma), Ballard Designs and other top retailers
- Work with clients design, development, store planning, architectural and construction teams to determine design intent and develop scope of work for new storefront construction
- Identify risks, provide technical direction and design specification assistance to ensure overall client satisfaction
- Monitor schedules for timely bid submittals and production planning
- Complete full estimating takeoffs for scope of work
- Build, submit and process quotes/purchase order
- Review/redline CADs and shop drawings for approval and submittal process
- Inventory and materials management based on construction schedule
- Review RFP and scope of work with architects, general contractors and installers
- Set lead times and submittal dates for timely completion
- Develop internal fabrication drawings and work orders for production
- Responsible for full quality control; review and sign on product prior to shipment
- Work with procurement and logistics teams to coordinate freight and delivery to site
- Manage complete project documentation.
Legal Assistant
Bardi Mediations, Inc.
08.2015 - Current
- Manage Mediators schedule and email inbox
- Create all documents needed for schedule
- Answer all emails pertaining to scheduling and general questions
- Ensure all emails are reviewed and/or responded to in a timely manner
- Draft and send all Notice of Mediation documents to lawyers and court reporting offices
- Maintain Mediators calendar (online and paper)
- Maintain all files for past, present and future mediations
- Create all settlement agreements, results reports and bills to be filled with the court and distributed to lawyers
- Organize and maintain detailed record for all projects.
Sr. Customer Service Representative
Regus
01.2012 - Current
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
- Run all operations in centers while cross training other employees
- Open/close Center
- Secretarial services for 100+ companies
- Set up and disconnect telecom and IT systems
- Troubleshoot IT problems in center
- Collections
- Manage invoicing and inquiries
- Monthly center reports
- Data entry
- Directing and carrying out center operations
- Quarterly center audits
- Maintain client relationships and retention
- Back up manager in sales (conducting in depth facility tours and closing deals)
- Scheduling assistant for mediation company
- Maintaining multiple calendars.
Education
Bachelor of Social Science and Public Policy in International Affairs -
Florida State University
01.2011
Skills
- Excellent Verbal and Written Communication
- Self-Motivated
- Multi-Project Management
- Time Management
Abilities And Experience
- Systems Knowledge - Microsoft Outlook, Word, Excel, PowerPoint, and Access, PeopleSoft, Moerton Smith, QuoteWerks, and Goldmine
- Effective verbal and written communication skills
- Refined organizing and planning skills to ensure productivity
- Very productive in stressful and high volume work environments
- Work well in a team environment and as an individual contributor
- Continually possess the attitude of getting the task at hand accomplished
- Eleven years of customer service experience
- Three years of experience providing customer support and handling all operations in an executive office suite
- One year of experience in a high volume project management environment.
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Timeline
Sr. Project Manager
American Projects, Inc.
08.2015 - Current
Legal Assistant
Bardi Mediations, Inc.
08.2015 - Current
Sr. Customer Service Representative
Regus
01.2012 - Current
Bachelor of Social Science and Public Policy in International Affairs -
Florida State University