ANDREA RENFROW
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 20 years of progressive leadership experience. Successful at maintaining smooth, efficient and compliance of operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity. Highly detail-oriented and professional successful at meeting and exceeding branch goals. Expertise in customer service relations Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Trimodal
managed the depot
data entry
performed inventory of rail containers
was proficient in using many Steamship lines computer systems
Front Office Manager
Swain Construction
04.2008 - 10.2023
- Directed phone inquiries, answered customer questions,
- Answered and managed incoming and outgoing calls .
- Greeted visitors and customers upon arrival, offered assistance, and answered questions
- Processed incoming and outgoing mail,
- Reviewed and updated customer information in database for accuracy.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Restocked supplies .
- complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Ordered and distributed office supplies
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed files and records for clients
Skills
- P&L Management
- Financial Management
- Document Control
- Organizational Management
- Inventory Management
- Logistics Oversight
- Customer Service
- Customer Retention
- Program Administration
- Operations Management
- Team Leadership
- Team Building and Leadership
- Maintaining Compliance
- Process Improvement
- Conflict Mediation
- Assignment Delegation
- Performance Monitoring
Timeline
Front Office Manager
Swain Construction
04.2008 - 10.2023
Operations Manager
Trimodal
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