Andrea Renteria
Houston
Summary
Highly-motivated employee with a year of management and call center experience with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Call Center Operator for Texas Children's
Compass Group USA
04.2021 - 07.2022
- Managed daily operations to ensure optimal call center performance, meeting or exceeding key performance indicators consistently.
- Implemented effective strategies to optimize call center operations and reduce wait times for customers.
- Contributed to the team''s success by meeting call center performance metrics consistently.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Call Center Operator for Memorial Herman
Compass Group USA
07.2022 - Current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Engaged actively with callers, confirming or clarifying information
- Suggested solutions when appropriate to resolve customer issues quickly and effectively
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Displayed strong telephone etiquette, effectively handling difficult calls
Education
High School Diploma -
George Bush High School
Richmond, TX05.2021
Skills
- Problem-Solving Abilities
- Organizational Skills
- Teamwork and Collaboration
- Customer Complaint Resolution
- Customer Service
- Customer Support
- Time Management
- Team Leadership
Timeline
Call Center Operator for Memorial Herman
Compass Group USA
07.2022 - Current
Call Center Operator for Texas Children's
Compass Group USA
04.2021 - 07.2022
High School Diploma -
George Bush High School
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