Andrea Reyes
Houston,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Representative
Freeway Insurance
10.2020 - Current
- Built and maintain strong customer relationships through effective communication and responsiveness to inquiries.
- Actively prospect, pitch, and sell insurance policies to both new and existing clients.
- Utilize persuasive sales techniques to meet or exceed sales target.
- Develop a deep understanding of Freeway Insurance products and services to effectively educate and advise clients on their insurance options.
- Conduct thorough assessments of clients insurance needs and recommend appropriate coverages plans tailored to their circumstances.
- Accurately complete insurance policies applications and documentation, ensuring all necessary information is gathered and submitted in compliance with company policies.
- Stay updated on insurance regulations and company policies to ensure full compliance in all transactions.
- Identify opportunities for cross-selling additional insurance products t o enhance clients coverages and meet their evolving needs.
- maintain detailed records of clients interactions, sales activities, and products in the CRM system.
Dealership Photographer
Mainland Investment Auto Sales
11.2022 - 02.2023
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Planned and prepared for on-location and studio shoots.
- Trained new photographers in use of camera equipment and editing software.
- Uploaded pictures to the website and managed inventory.
- Assists new potential clients with information about vehicles and closed sales if no sales representative was available.
Team Member
Chick-fil-A
09.2020 - 10.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
Shift Manager
McDonald's
03.2016 - 07.2018
- Supervise and motivate a team of crew members during shifts, ensuring they perform their duties effectively and efficiently.
- Manage all aspects of restaurant operations, including food preparations, including food preparation, quality control, and inventory management to meet or exceed company standards.
- Provide exceptional customer service by addressing customer inquiries and resolving any issues to enhance the dining experience.
- Train new employees on McDonald's procedures, safety protocols, and customer service standards, fostering a culture of continuous learning.
- Create and maintain staff schedules, optimizing labor costs while ensuring adequate coverage during peak hours.
- Monitor food quality and safety standards, enduring compliance with all health and safety regulations.
- Control cost, manage cash handling procedures, and reconcile daily sales reports.
- Address and resolve operational issues, employee conflicts, and complaints in a timely and effective manner.
- Ensure adherence to company policies, procedures, and hygiene standards, maintaining a clean and organized restaurant environment.
- Track key performance indicators, such as sales, labor cost, and customer satisfaction, and implement strategies to achieve targets.
- Manage inventory levels. order supplies, and conduct regular stock checks to minimize waste and control expenses.
- Promote a safe working environment by enforcing safety guidelines and emergency procedures.
Education
High School Diploma -
Jefferson Davis High School
Houston, TX06.2016
Skills
- Consultative Sales Approach
- Effective Customer Communication
- Product Promotion
- Post-Sales Support
- Customer Retention Abilities
- Problem-Solving Strengths
- Staff Training
- Written and Oral Communications
- Maintaining Websites
- Microsoft Word
- Computer Literacy
- Bilingual
Timeline
Dealership Photographer
Mainland Investment Auto Sales
11.2022 - 02.2023
Sales Representative
Freeway Insurance
10.2020 - Current
Team Member
Chick-fil-A
09.2020 - 10.2020
Shift Manager
McDonald's
03.2016 - 07.2018
High School Diploma -
Jefferson Davis High School