Andrea Reyes
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Transportation Specialist
Amazon.com Services
06.2023 - Current
- Provide operational support to carriers with their Relay Account and Relay Contract Marketplace through Paragon cases. Resolve on a daily basis 150-200 cases.
- Keep track of the RCM queue to ensure the SLA expectations are met.
- Assist over 100 carriers with their application status, insurance inquiries, and onboarding requirements via email.
- Call carriers to verify their company information to approve or reject their application.
E-commerce Customer Service
Miami Heat Store
10.2022 - 05.2023
- Processed payments, exchanges, returns/refunds using RetailPro and Shopify.
- Provided support during peak basketball season, ensuring a positive online shopping experience for customers.
- Answered over 100 incoming calls and emails, providing support and assistance with their orders and product inquiries.
- Provided shipping information to customers using ShipStation to track their orders and an estimated delivery date.
- Maintained up-to-date knowledge of new product jerseys and launches.
- Assisted the marketing team with product listings on Shopify to ensure the listings were updated correctly.
Administrative Assistant - Internship
lsacar Logistics CO & Corp.
06.2022 - 10.2022
- Processed customers payments through Cargo Track system and QuickBooks.
- Managed Ocean and Air shipment tracking and notified customers of status or potential delays on a daily.
- Generated documentation and information required for customer shipments.
- Answered daily calls and emails to field inquiries from clients and freight brokers.
Jr. E-commerce Specialist
BARON USA Five Oceans
05.2021 - 06.2022
- Assisted in activities related to day-to-day e-commerce operations such as creating listings, drive sales, product inquiries, return processing, conversion tracking, A/B testing, reviews, and reporting
- Created Amazon seller cases and FBA Reconciliation cases.
- Generated over 10k in reimbursement from FBA Reconciliation cases.
- Maintained Amazon returns/refunds on a daily to ensure customers received their refunds within 2 business days.
- Tracked FBA Shipments, Account Health, and Safe T-Claims up to date.
- Collaborated with the Design Team to create content for the listings. Created over 1000 product listings a month in different Marketplace platforms such as Amazon, eBay, Shopify and Walmart.
- Managed sales campaigns in Amazon and eBay.
Education
BBA: International Business -
Florida International University
01.2021
Skills
- Administrative Support
- Excel Spreadsheet
- Customer Service
- Problem Solving
- Sales & Marketing
- Data Entry
- English
- Spanish
Timeline
Transportation Specialist
Amazon.com Services
06.2023 - Current
E-commerce Customer Service
Miami Heat Store
10.2022 - 05.2023
Administrative Assistant - Internship
lsacar Logistics CO & Corp.
06.2022 - 10.2022
Jr. E-commerce Specialist
BARON USA Five Oceans
05.2021 - 06.2022
BBA: International Business -
Florida International University