Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Reyes

Omak

Summary

Highly capable individual seeking an opportunity to contribute to the success of an ongoing business by providing quality consistent work, and great customer service.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

WorkSource Okanogan
04.2024 - Current
  • Answered phone-line system, routing calls, delivering messages to staff and greeting visitors.
  • Use TEAMS, Zooms to schedule meetings and managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Increased office participation in special events by guiding morning huddles with detailed calendars and other office updates.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Take minutes in various meetings.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.

Provider Services Representative

Premera Blue Cross, BCBS Association
02.2023 - 03.2024
  • Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
  • Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
  • Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
  • Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
  • Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
  • Identified and resolved discrepancies and errors in customer accounts.

Medical Assistant-Certified Mentor

Family Health Centers
01.2018 - Current
  • Telehealth and Telephone visits, have started since COVID-19 arose, needing to take interview/intake of patient’s reason of visit, and entering information into the EHR system while speaking with patient. Ordering proper test and sending them in the right location such as scheduling for labs, radiology etc.
  • Identifying patient with high priority issues and direct them to the most appropriate resources.
  • Assist providers and care team with the following duties: Escort patients to exam room. Obtain and record vital signs, document reasons for visits, patient education, initiate HPI and review system for history components as well identification of illness and patient needs.
  • Responsible for training and supervision of new Roomers and Medical Assistants. Translate and interpret information and documents for doctors and patients in either English and Spanish.
  • Responsible to answer phone calls, process voicemails and be the intermediator between patient and doctor. Record information on the EHR system.
  • Experience dealing with different types of insurance, pharmacies and providers.
  • Consult patients about their visit, provide the necessary information about their options and clinical care.
  • Prior Authorization, under website covermymeds.com 4 plus years to present.
  • Relay information to patients about the results from the provider.
  • Perform testing according to provider instructions and coordinate refills with the pharmacy.
  • Use codes for billing services.
  • Ensure that my attendance and hours worked are accurately recorded in the timekeeping system and manage my own paid vacation and sick leave.
  • General office duties as assigned (sending appointment letter and results, copying, faxes etc…)
  • Stocking and Rotating Medication cabinets and doing monthly audits.
  • Assisting with applicants interviews for residences for the last 2 years of their clinical studies, for them to finish there studies at our facility.

Roomer

Family Health Centers
01.2014 - 01.2018
  • Obtain vital signs and review patient previous history.
  • Identify patient needs during clinic visit.
  • Record meaningful data and use date into EHR program.
  • Communicate patient needs to provider, CNA and Head Nurse.
  • Translate for patients and doctors in English and/or Spanish.
  • Monitor and respond to voice mails and messages in a timely manner.
  • Perform and respond to workflow and supervision direction.

Office Aide

Okanogan County Child Development Association
01.2013 - 01.2014
  • Responsible for answering telephones, direct the callers to appropriate person, and take accurate messages.
  • Greet visitors and provide assistance when needed.
  • Complete data entry as directed into existing database. Maintain file systems and publications. Perform copying task as needed.
  • Assist Program Support with ordering, receiving, stocking, and distribution of office supplies as well as Food of America orders, ensure all items are received.
  • Responsible for recording in-kind hours and donations.
  • Purchase office related supplies at local stores.
  • Travel to and from centers to distribute and pickup mail. Deliver office and other supplies as directed twice per week.
  • Archive files, processing bus cards for parents, and create / process basic invoices for billing. Compile County Newsletter.

Assistant Pre-School Teacher

WA ST Migrant Council
01.2012 - 01.2013
  • Responsible to assist the teacher in providing entire program services to children and their families.
  • Maintain a constant watch over children entrusted in his/her care and aware of their location at all the time.
  • Keep classroom neat, orderly, and clean on a daily basis.

Education

Certified Clinical Medical Mentor -

National Healthcare Association
Spokane, WA
01.2022

High School Diploma - undefined

Omak High School
Omak, WA
01.2012

Skills

  • Great interpersonal, public relations and social skills with the ability to multitask and produce quality work
  • Bilingual in English & Spanish with strong oral and written communication skills
  • Major strengths in planning, problem solving and time management
  • Able to coordinate multiple projects and meet deadlines under pressure
  • Computer literate in Microsoft Office: Word, Excel, PowerPoint, EHR Messaging System, CLIA program and Microsoft Outlook
  • Customer service
  • Data entry
  • Administrative support
  • Time management
  • File organization
  • Microsoft outlook
  • Critical thinking
  • Appointment scheduling

Languages

Spanish
Native or Bilingual
English

Timeline

Administrative Assistant

WorkSource Okanogan
04.2024 - Current

Provider Services Representative

Premera Blue Cross, BCBS Association
02.2023 - 03.2024

Medical Assistant-Certified Mentor

Family Health Centers
01.2018 - Current

Roomer

Family Health Centers
01.2014 - 01.2018

Office Aide

Okanogan County Child Development Association
01.2013 - 01.2014

Assistant Pre-School Teacher

WA ST Migrant Council
01.2012 - 01.2013

High School Diploma - undefined

Omak High School

Certified Clinical Medical Mentor -

National Healthcare Association

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