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Working at INFOSYS Ltd as a Senior Systems Engineer since September 2019.
Dynamic Service Delivery Specialist at Telstra with expertise in SLA management and stakeholder engagement. Proven track record in optimizing workflows and enhancing team performance. Adept at problem-solving and managing escalations, ensuring timely project deliverables. Skilled in order processing and procurement operations, consistently achieving KPIs and improving customer satisfaction.

Professional with strong background in service management and client relations, prepared for role of Service Delivery Specialist. Skilled in optimizing processes, troubleshooting issues, and ensuring seamless service delivery. Known for collaborative teamwork, adaptability, and driving results. Proven ability to manage complex projects, communicate effectively, and meet evolving business needs.

Experienced Service Delivery Specialist providing governance and support to Telstra, handling multiple projects, and effectively managing team operations. Skilled in resolving escalations, conducting root cause analysis, and advocating for the Mobile Engagement team to meet business needs and requirements.

Results-driven Cost Manager with proven experience in strategic planning and cost control. Known for strengths in project management, cost analysis, budgeting, and forecasting. Demonstrated ability to impact bottom-line results through effective cost reduction strategies and process improvements.

Andrea Reyes

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Service Delivery Specialist

Parts Delivery Driver

Warehouse Delivery Driver

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Associates of Business Administration -

High School Diploma -

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Service Delivery Specialist

Parts Delivery Driver

Warehouse Delivery Driver

Associates of Business Administration -

High School Diploma -

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