Andrea Reza
Area Supervisor
Hobart,IN
Summary
Process Associate supervisor experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Microsoft office/spreadsheets proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Amazon Process Assistaant
Amazon
11.2021 - Current
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Review work forecasts and determine productivity requirements to meet overall business objectives
- Partner with Area Managers to assure labor allocation for balanced and efficient shift
- Support safety and compliance programs
- Continually identify process improvement initiatives
- Supervise and train between 25 - 50 associates per shift
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Accomplished multiple tasks within established timeframes.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Monitored and reported on process performance to verify compliance with established standards.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Amazon Process Assistant
Amazon
05.2021 - 11.2021
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
- Worked with central management to identify, plan, align, and address training needs.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Verified training program compliance with applicable laws and regulations.
- Produced training manuals, presentations and resources for enhanced learning.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Developed and executed strategies to improve training program performance.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Built constructive trainer and vendor relationships for successful program delivery.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Taught classes of 10 - 15 Associates and presented self-help or information sessions on subjects related to education and career planning.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Identified and resolved process issues to drive optimal workflow and business growth.
Amazon Customer Fulfillment Associate
Amazon
11.2017 - 05.2021
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Drove customer satisfaction by successfully completing all returns quickly.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Selected and filled orders from stock to fulfill customer requirements.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Managed timely and effective replacement of damaged or missing products.
- Kept work areas neat, clean and free from debris.
- Worked with customers to pack items according to specific desires and requirements and achieved over 100% result daily.
- Troubleshot technical issues related to the company''s e-commerce platform, providing prompt resolutions for customers experiencing difficulties placing orders.
- Expedited order processing times by implementing a more efficient system for tracking shipments.
- Picked and packed order items.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
Education
Associate of Science - Applied Science
P.C Age Career Institute
Chicago, IL 09.2014 - 05.2017
Skills
● Adaptive
● Quick learner
● Innovative
● Self-motivated
● Adapt in any environment
● Enthusiastic
Timeline
Amazon Process Assistaant
Amazon
11.2021 - Current
Amazon Process Assistant
Amazon
05.2021 - 11.2021
Amazon Customer Fulfillment Associate
Amazon
11.2017 - 05.2021
Associate of Science - Applied Science
P.C Age Career Institute
09.2014 - 05.2017