Andrea R. Hines
Ashland,OH
Summary
HR and Operations Leader with 10+ years in hospitality, HR, and business services. Skilled in employee relations, training, and program development to boost engagement and performance. Builds strong cultures, streamlines operations, and leads by example.
To obtain a Human Resource leadership role where I can contribute to building a thriving, people-focused organization. I aim to support and develop employees through effective payroll management, engagement initiatives, and strategic HR practices that foster satisfaction, growth, and pride in the workplace.
Overview
24
24
years of professional experience
Work History
Hotel Operations & Guest Services Manager
Various Hospitality Properties
- Advanced from housekeeper to hotel management, overseeing staff and guest services.
- Ensured high standards in cleanliness, comfort, and hospitality.
- Hired, trained, and led teams across multiple properties including Christmas Mountain Village, Best Western, Polynesian, Embassy Suites, Extended Stay, and Wilderness Resort.
- Early Career
Human Resources, Finance Manager, Marketing and Public Relations
Ashland Cleaning, LLC
01.2021 - Current
- Built HR and operations systems from the ground up, including onboarding, SOPs, manuals, and training.
- Developed BBP and EAP programs for compliance and employee support.
- Created monthly bonus program, significantly reducing turnover.
- Standardized procedures, improved workflows, and eliminated inefficiencies.
- Set up billing processes, managed client accounts, applied late fees, and oversaw collections.
- Managed accounts receivable, reconciled payments, and maintained accurate financial records.
- Made monthly state sales tax payments and participated in quarterly financial reviews with accounting firm.
- Created 9ft banner for tradeshows and events, created printed material, personalized Christmas Cards, Chamber marketing material, social media ads.
Funding Specialist – Special Projects
Prentke Romich Company (PRC)
01.2019 - 01.2022
- Collaborated with clients, SLPs, and insurers to obtain funding for speech-generating devices.
- Specialized in denied cases (including ALS patients) with high appeal success rates.
- Created a loaner program for clients awaiting device approval.
- Helped develop internal tracking systems for greater accuracy and faster response times.
Recruiter & HR Coordinator
Step2
01.2018 - 01.2019
- Managed job postings, interviews, onboarding, and orientation.
- Delivered safety training and served as employee-management liaison.
- Partnered with temp agencies to meet seasonal labor demands.
Assistant Sales & Operations Manager
Dunham’s Sports
01.2012 - 01.2016
- Hired and trained staff, administered firearm sales certification, and approved all firearm transactions.
- Managed banking, payroll reporting, scheduling, and performance management.
- Ensured visual merchandising met brand standards.
- Traveled to open new stores and train incoming employees.
Family Care Career Break
01.2002 - 01.2011
- Focused on raising children and managing household operations.
- Worked part-time at Wilderness Resort during this period.
Education
B.S. Business Administration - Business Management, Marketing, Human Resources
Southern New Hampshire University
Hooksett, NH03-2021
No Degree - Business Administration And Marketing
Upper Iowa University
Fayette, IASkills
- Staff development
- HR Compliance & Safety (OSHA, BBP, EAP)
- Operational Efficiency & Cost Reduction
- SOP & Manual Creation
- Team Leadership & Culture Building
- Client Billing, Accounts Receivable & Collections
- Software: Microsoft Office, QuickBooks, Adobe, Paychex, Publisher, iCRM, Primepay, Paylocity, Employee Navigator, Connecteam LMS
Affiliations
- Hospitality Leader, New Life Community Church – Lead volunteer team, coordinate welcome experience and events.
- Ashland Chamber Ambassador – Represent local business community and support outreach events.
- BNI Representative – Network and build business relationships for Ashland Cleaning.
- Leadership Ashland
Timeline
Human Resources, Finance Manager, Marketing and Public Relations
Ashland Cleaning, LLC
01.2021 - Current
Funding Specialist – Special Projects
Prentke Romich Company (PRC)
01.2019 - 01.2022
Recruiter & HR Coordinator
Step2
01.2018 - 01.2019
Assistant Sales & Operations Manager
Dunham’s Sports
01.2012 - 01.2016
Family Care Career Break
01.2002 - 01.2011
Hotel Operations & Guest Services Manager
Various Hospitality Properties
B.S. Business Administration - Business Management, Marketing, Human Resources
Southern New Hampshire University
No Degree - Business Administration And Marketing
Upper Iowa University