Andrea Richard
Washington,DC
Summary
Resident Services professional with strong experience in resident engagement, conflict resolution, and community building. Skilled in coordinating events, managing administrative tasks, and addressing resident needs with flexibility and efficiency. Known for teamwork, reliability, and adapting to changing requirements while maintaining high standards and delivering impactful results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Resident Services Coordinator
Operation Pathways, Inc.
08.2019 - Current
- Community coach to residents, connecting them with resources in the community and supporting them to achieve their goals
- Establishes partnerships with local service providers and refers residents to services in the local community
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Streamlined communication between residents and management through effective coordination of meetings and events.
Home Coordinator & Crisis Hotline Specialist
Doorways For Women And Families - Arlington, VA
09.2016 - Current
- Works as part of a team and independently to provide services to individuals and families who are experiencing domestic violence and living at Doorway's Safehouse Family Home
- Primary responsibility for shelter coverage, crisis intervention, domestic violence crisis, hotline calls and oversight of daily shelter operations.
- Streamlined household operations for improved efficiency and time management.
- Established trust and rapport with family members to foster a harmonious home atmosphere.
- Handled emergencies calmly and effectively to ensure the well-being of all household members.
PRN Chaplain
Adventist HealthCare
05.2019 - 12.2019
- Collaborated with interdisciplinary teams for holistic patient care, addressing both physical and emotional needs.
- Built strong relationships with local faith-based organizations to create a network of resources for patients and families.
- Conducted crisis intervention sessions with individuals experiencing severe emotional distress, providing comfort and support during critical times.
- Provided compassionate pastoral care in emergency departments, addressing the spiritual needs of patients experiencing acute distress or trauma.
- Comforted family members, offered attentive listening and high level of emotional support.
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Provided spiritual care through visitation, counseling, and prayer.
Case Manager
Sasha Bruce Youthwork, Inc./Episcopal Service Corp - Washington, DC
09.2015 - 07.2016
- Provided services for runaway, homeless, abused, neglected and at-risk youth and their families in the Washington area
- Provided house/office coverage, maintained control and continuous supervision of clients, enforce house rules, and monitored house for cleanliness and safety
- Conduct all client assessments; counsel clients and family members; provide case management services; and develop individual treatment/comprehensive plans.
Chaplain
Erlanger Health Systems - Chattanooga, TN
08.2013 - 08.2015
- Gave 2000+ hours of compassionate, non-judgmental spiritual care and emotional support to patients, families and staff of a 816-bed Level I trauma hospital that provides 2-4 hour emergency-room coverage both for adults and children
- Functioned as primary chaplain/pastor to families, patients, and staff of various faith groups in dedicated clinical units: Labor & Delivery, High Risk Pregnancy (HRPU), OBG-YN, NICU (Neonatal), MSICU, Dialysis, Siskin 3 SubAcute, NW/SW7 & CW/WW3
- Provided pastoral care to diverse group of patients and families dealing with long term illness as well as acute crisis
- Performed overnight chaplain duties at least four times monthly servicing pastoral supports needs of entire hospital
- Conducted non-denominational and/or interfaith worship services, memorials, and observation of sacraments
- Offered comfort care and resources to patients and families working through stages of death, grief and bereavement.
Live in House Manager
Providence Ministries - Dalton, GA
07.2012 - 03.2014
- Supervised & monitored behavior of women in drug and alcohol recovery center in addition to household responsibilities and services
- Instructor for weekly art therapy/self care class.
Assistant Principal
Holy Redeemer Young/Coggs Preportory School - Milwaukee, WI
07.2010 - 07.2011
- Holy Redeemer Christian Academy, Assistant Administrator/Director of Christian Education grades 9-12 in addition Assistant administrator for grades K4-8
- Providing leadership for the activities directly supporting the teaching process to include: Establishing and maintaining the learning climate in the school, organizing classes within established guidelines to meet students needs and establishing guides for proper student conduct and maintaining student discipline
- In addition organized and implemented spiritual education material
- Instructor for Religious Education course and team lead for other church related projects and ceremonies throughout the year.
Research Assistant Trainee
The Institute for Faith Health Institute - Atlanta, GA
06.2008 - 06.2010
- 2010 I was team lead in The Morehouse School of Medicine Health Behavior Study: ITC Expansion project
- This project consists of evaluating data collected from students attending ITC in an effort to assist students in engaging in the pursuit of Optimal Health
- Additional work includes: Research & evaluation on health & wellness program entitled Healthy Kids, Smart Kids, in a selected number of Fulton County public schools in the Metropolitan Atlanta area that addressed childhood obesity & providing healthier food alternatives for school lunch program and diverse fitness activities.
Education
B.A. in Psychology - Psychology
Alabama A&M University
Huntsville, AL05.2005
Master of Divinity in Pastoral Care & Counseling -
Interdenominational Theological Center
Atlanta, GA05.2004
Skills
- Chaplaincy
- Conflict management
- Interpersonal communication
- Event planning
- Community building & outreach
- Case management
- Conflict resolution
- Emergency response
- Resource coordination
- Service referral
- Crisis intervention
- Program development
- Mental health support
- Crisis prevention intervention
- First Aid & CPR
- Goal setting
Certification
The Matrona Holistic Doula Training 2016
Mama Glow Level I Doula Immersion Training 2018
Mamatoto Village Birth Worker training 2023
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: Authorized to work in the US for any employer
Timeline
Resident Services Coordinator
Operation Pathways, Inc.
08.2019 - Current
PRN Chaplain
Adventist HealthCare
05.2019 - 12.2019
Home Coordinator & Crisis Hotline Specialist
Doorways For Women And Families - Arlington, VA
09.2016 - Current
Case Manager
Sasha Bruce Youthwork, Inc./Episcopal Service Corp - Washington, DC
09.2015 - 07.2016
Chaplain
Erlanger Health Systems - Chattanooga, TN
08.2013 - 08.2015
Live in House Manager
Providence Ministries - Dalton, GA
07.2012 - 03.2014
Assistant Principal
Holy Redeemer Young/Coggs Preportory School - Milwaukee, WI
07.2010 - 07.2011
Research Assistant Trainee
The Institute for Faith Health Institute - Atlanta, GA
06.2008 - 06.2010
Master of Divinity in Pastoral Care & Counseling -
Interdenominational Theological Center
B.A. in Psychology - Psychology
Alabama A&M University