Andrea Rico
Dundalk,MD
Summary
Dedicated housekeeper with a strong background in hospitality, recognized for enhancing guest satisfaction at Warwick Manor Behavioral Health. Proficient in efficient cleaning techniques and inventory management, fostering teamwork and exceptional customer service. Committed to maintaining high sanitation standards and streamlining processes for optimal performance in residential and commercial environments.
Diligent [Desired Position] with strong background in maintaining clean and organized living spaces. Proven ability to manage multiple tasks efficiently, contributing to consistently high standard of cleanliness. Demonstrated attention to detail and effective time management skills.
Overview
9
9
years of professional experience
Work History
Housekeeper
MC&A General Contractor
10.2022 - Current
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized cleaning equipment and supplies efficiently, ensuring optimal performance.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Implemented inventory management for cleaning supplies, minimizing waste.
Housekeeper
Warwick Manor Behavioral Health
04.2017 - 08.2022
- Conducted regular inspections to uphold quality standards and address concerns promptly.
- Developed schedules for daily cleaning tasks to enhance workflow efficiency.
- Collaborated with team members to streamline processes and improve service delivery.
- Provided exceptional customer service, addressing client inquiries and feedback effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
Education
GED -
Indecol
Medellin Colombia09-2010
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Kitchen cleaning
- Hospitality background
- Dusting furniture
- Folding clean laundry
- Window cleaning
Timeline
Housekeeper
MC&A General Contractor
10.2022 - Current
Housekeeper
Warwick Manor Behavioral Health
04.2017 - 08.2022
GED -
Indecol