Andrea Ridgeway
Administration assistant
Yukon,OK
Summary
Experienced and self-motivated person in customer service and business management. Oriented to bring value and great results for my work team in any position related to business. Experienced in retail, hospitality and technology companies. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
MAURICES
06.2023 - 11.2023
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Night Front Desk Assistant Manager
HAMPTON INN & SUITES
12.2022 - 05.2023
- Kind and proactive in the workforce environment. Collaborated with other departments to provide an exceptional guest experience throughout their stay at the hotel.
- Implemented successful strategies to increase customer satisfaction.
- Fostered safe lodging environment with reliable and effective security services.
- Implemented a proactive approach when dealing with potential conflicts or challenges during overnight operations, mitigating potential negative impacts on guest experiences.
- Coordinated with housekeeping and maintenance departments to address any urgent issues promptly.
Motel Manager
SNOWSHOE MOTEL
05.2022 - 11.2022
- Provided services efficiently and with high level of accuracy.
- Supervised team of housekeepers, front desk agents and helped to resolve issues arising during shifts.
- Optimized online presence through social media engagement and positive reviews, attracting new customers from various platforms.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Barista
THE RANAHAN
01.2022 - 04.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Cleaned counters, machines, utensils, and seating areas daily.
Florist Assistant
SAFEWAY INC.
11.2021 - 03.2022
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Provided support during promotional events, effectively setting up displays, engaging with customers, and handling increased demand for products.
- Assisted clients with custom requests by listening attentively to their needs, making appropriate recommendations based on personal tastes or event themes.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
General Merchandise Clerk
SAFEWAY. INC
12.2019 - 03.2022
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Maintained store assets with effective loss prevention strategies.
- Maximized shelf space utilization by implementing effective stocking strategies that improved product visibility.
- Designed product displays to attract customers and increase sales.
Education
Bachelor of Computer Applications - Microsoft Programs
CIBERTEC
LIMA,PERUBachelor of Science - Business Administration And Management
UNIVERSIDAD PRIVADA DEL NORTE
LIMA, PERU07.2022
Skills
- Social media management
- Customer Service Management
- Flexible Schedule
- Teamwork and Collaboration
- Process Improvements
- Marketing Strategies
- Excellent communication skills, calls and mails
- Great at solving problems and working under pressure
- Fluent in Spanish and English
- Proficient in Microsoft programs
Timeline
Assistant Store Manager
MAURICES
06.2023 - 11.2023
Night Front Desk Assistant Manager
HAMPTON INN & SUITES
12.2022 - 05.2023
Motel Manager
SNOWSHOE MOTEL
05.2022 - 11.2022
Barista
THE RANAHAN
01.2022 - 04.2022
Florist Assistant
SAFEWAY INC.
11.2021 - 03.2022
General Merchandise Clerk
SAFEWAY. INC
12.2019 - 03.2022
Bachelor of Computer Applications - Microsoft Programs
CIBERTEC
Bachelor of Science - Business Administration And Management
UNIVERSIDAD PRIVADA DEL NORTE