ANDREA RIES
Strawberry Point,IA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Office Assistant & Design Laborer
Designs Unlimited LLC
06.2021 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Ensured timely completion of projects by coordinating resources across multiple areas of the business.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Elementary School Paraprofessional
East Buchanan Community School District
08.2020 - 05.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Evaluate success of learning programs and recommended improvements to upper management to enhance effectiveness per individual
- Provided emotional and social support for individuals with and without special needs and accommodations
- Reported to duties outside of a specific classroom to assist others when needed
One on One Special Education Associate
Monticello Community School District
10.2019 - 08.2020
- Collaborated with multidisciplinary teams to assess and address the specific requirements of students in need of special support.
- Promoted a growth mindset among students, encouraging perseverance and resilience in overcoming obstacles to academic success.
- Delivered an exceptional level of service to each student by listening to concerns and answering questions
- Developed strong rapport with students, families, and colleagues by maintaining open lines of communication and demonstrating empathy for unique challenges faced within special education settings.
- Resolved conflicts and negotiated agreements with students and teacher in order to reach students ability to complete their duties and assignments
- Conducted thorough evaluations of student progress toward IEP objectives, utilizing data-driven decision making to inform future interventions.
- Offered student support through special accommodations, extra assistance, and assessments.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Inputted information from all daily activities for professional and proper documentation
- Provided emotional and social support for individuals with and without special needs and accommodations
- Reported to duties outside of a specific classroom to assist others when needed
Respite Care Provider
Quality Choices Inc
10.2017 - 12.2019
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Remained cognizant of individuals dietary restrictions and allergies, confirming proper snacks and meals were distributed to each individual
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
- Promoted fun, safe and inclusive environment by monitoring activity of individuals to identify and address behavioral issues.
Independent Insurance Agent
Aflac
06.2009 - 12.2019
- Developed and maintained professional relationships with other industry professionals, to provide a well-rounded approach to client service.
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Input information from customer calls and onsite service visits into the company's system.
- Conducted thorough risk assessments to develop tailored insurance solutions that met individual client needs.
- Developed a comprehensive understanding of various insurance products, ensuring accurate and informed recommendations for clients.
- Conducted quarterly meetings with businesses that participated in Aflac benefits.
- Boosted sales revenue by building strong relationships with clients and identifying cross-selling opportunities.
- Monitored policy renewals closely to ensure the ongoing protection of clients'' assets and prompt communication regarding any changes or updates required.
- Conducted annual reviews of existing policies with clients, identifying opportunities for adjustments or additional coverage based on changing circumstances.
Part time office administrator
Critical Computer Care
09.2018 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Monitored calendars and scheduled appointments based on agents availability and established load limits.
- Tracked office supplies and restocked low items to keep retail department supplied for walk in customers.
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Made orders for new office supplies, closely monitoring supply usage.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
Education
Massage Therapy -
Carlson College of Massage Therapy
Anamosa, IA01.2004
High school diploma -
Maquoketa Valley High School
Delhi, IA01.2003
Skills
- Customer service
- Positive attitude
- Administrative support
- Dedicated team player
- Appointment scheduling
- File maintenance
- Claims filing
- Scheduling and calendar management
- Time and labor management
- Professional and mature
- Quickbooks
- Excel spreadsheets
- Verbal and written communication skills
References
Upon request
Timeline
Office Assistant & Design Laborer
Designs Unlimited LLC
06.2021 - Current
Elementary School Paraprofessional
East Buchanan Community School District
08.2020 - 05.2022
One on One Special Education Associate
Monticello Community School District
10.2019 - 08.2020
Part time office administrator
Critical Computer Care
09.2018 - 05.2019
Respite Care Provider
Quality Choices Inc
10.2017 - 12.2019
Independent Insurance Agent
Aflac
06.2009 - 12.2019
High school diploma -
Maquoketa Valley High School
Massage Therapy -
Carlson College of Massage Therapy
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