Andrea Riley
Summary
Dedicated and passionate candidate successful at managing multiple priorities and adapting to new situations with a positive attitude. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Marketing Coordinator
Simi Motorsports
10.2022 - 11.2023
- Nurtured and optimized the marketing department for 3 different store locations
- Collaborated with multiple departments to establish successful execution of multi-channel marketing projects and strategies
- Created engaging, on-brand social media content by composing daily posts for social media to ensure brand consistency and enhance customer experiences
- Developed and managed relationships with external vendors, brands, and businesses to increase brand awareness
- Orchestrated online and offline marketing activities and events, resulting in a huge increase in engagement both online and in-person
- Continuously stayed up to date with industry trends and best practices by performing online research and attending industry relevant events
Service Writer / CSR
ElectraCraft PowerBoats
01.2022 - 10.2022
- Worked effectively with repair staff and parts providers, staying current on availability and service processes
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints
- Responded to customer calls and emails to answer questions about products and services
- Promoted exceptional experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Designed graphics, plotting and cutting large-scale vinyl projects
Office Manager / Patient Care Technician
HearingLife
02.2019 - 06.2021
- In-house repairing of hearing aids from wide variety of manufacturers
- Heavy customer service interactions; face to face, via phone and email
- Appointment setting, answering phones, maintaining records
- Processing payments, billing, insurance benefits, submitting claims
- Maintaining inventory and ordering supplies
- Develop and implement efficient office procedures
- Organizing educational conferences for patients and supplying them with reading material
- Customer service, welcoming patients into the office
- Updating patient medical records, data entry and converting to EMR
Executive Assistant
SaddleRock Ranch
05.2016 - 11.2018
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Prepare the executive responses to routine memos, letters and/or correspondence
- Oversaw current and future business projects, such as renovations and special projects
- Screened calls and emails and responded accordingly to support executive correspondence.
- Maintained inventory for the office and ensure operation of the office equipment
- Processed the accounts receivables for the various companies owned by CEO
- Managed numerous properties owned by CEO, such as vacation rentals, business rentals, and special event venues
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Office Manager / Technician
All EyeCare Optometry
03.2013 - 05.2016
- In-house repairing of eyeglasses, as well as optical lens cutting
- Performed preliminary and extensive testing on patients and provided a case history for the doctor
- Assisted patients in selecting proper eyewear/ materials, processed patient orders and collected payments based off the patient's insurance
- Input and maintained all the office inventory, supplies and computer equipment
- Assisted in converting office to be 100% paperless; heavy data entry
- Oversaw and managed the training of the new employees
- Marketed and coordinated special events and advertised sales and promotions via social media platforms
- Developed and maintained successful relationships with vendors, suppliers and contractors
Education
High School Diploma -
St. Bonaventure High School
Ventura06.2009
Skills
- Brand Management & Advertising
- Social Media & Email Marketing
- Web Development & Design
- Project & Event Management
- Customer Service & Engagement
- Problem Solving & Critical Thinking
- Adaptability & Flexibility
- Time Management & Prioritization
- Empathy and Customer-Centric Mindset
- Active Listening & Feedback Incorporation
- Emotional Intelligence & Relationship Building
Timeline
Marketing Coordinator
Simi Motorsports
10.2022 - 11.2023
Service Writer / CSR
ElectraCraft PowerBoats
01.2022 - 10.2022
Office Manager / Patient Care Technician
HearingLife
02.2019 - 06.2021
Executive Assistant
SaddleRock Ranch
05.2016 - 11.2018
Office Manager / Technician
All EyeCare Optometry
03.2013 - 05.2016
High School Diploma -
St. Bonaventure High School