Andrea Riley
Canton,MA
Summary
Dynamic administrative professional with extensive experience at Massachusetts General Hospital, excelling in electronic health records management and patient scheduling. Proven ability to enhance operational efficiency and streamline processes, leveraging strong organizational skills and proficiency in Microsoft Office Suite to support healthcare teams effectively. Committed to delivering exceptional patient care and administrative support.
Overview
23
23
years of professional experience
Work History
Administrator
Accelerated Performance Rehabilitation
Westwood, Massachusetts
09.2024 - Current
- Scheduled and confirmed patient appointments to enhance operational efficiency.
- Managed daily administrative tasks for rehabilitation operations and patient services.
- Coordinated staff schedules and patient appointment times to optimize workflow.
- Maintained protocols and post-operative notes for surgical patients to support treatment plans.
- Processed billing and managed insurance claims to ensure timely reimbursement.
- Explained benefits and provided clarity on financial responsibilities to patients.
- Delivered general administrative support to staff members, facilitating smooth operations.
Office Manager
Gourmet Caterers
Hyde Park, MA
12.2017 - 09.2024
- Maintained office supplies to ensure operational efficiency.
- Directed calls and emails to top sales personnel for event bookings.
- Conducted weekly meetings with culinary departments to enhance workflow.
- Documented meeting minutes and provided weekly updates.
- Interviewed and trained new employees, organizing hiring paperwork.
- Created invoices using Caterease software for accurate billing.
- Provided weekly invoice summaries via Excel spreadsheet.
- Generated Banquet Event Orders (BEO) to support office operations.
Executive Assistant, Department Specialist
Newton Wellesley Hospital
Newton, Massachusetts
02.2006 - 03.2023
- Coordinated calendar planning for Chief of Rheumatology and scheduled bi-monthly meetings with hospital chiefs.
- Managed patient appointment scheduling and confirmations for over 100 individuals.
- Maintained patient LMR records and ensured accuracy in documentation.
- Acted as Doctor's Assistant by preparing notes for patient consultations.
- Processed billing and medical claims, tracking outstanding balances at check-in.
- Transmitted medical records and correspondence via mail, email, or fax efficiently.
- Performed clerical duties including inventory management and office supply ordering.
- Compiled medical charts, reports, and correspondence using personal computer systems.
Support Staffer
Middlesex Human Services
01.2008 - 12.2008
- Coordinated facility activities to enhance operational efficiency.
- Reported resident behavioral patterns for improved care strategies.
- Maintained regular resident checks to ensure safety and well-being.
- Supported mothers facing depression and discouragement through targeted interventions.
- Oversaw cafeteria organization to promote a welcoming environment.
- Assisted women struggling with addiction by providing resources and support.
Administrative Assistant
Central Parking System
01.2005 - 01.2006
- Supported Regional Manager and Senior Director of Operations by coordinating administrative tasks.
- Assisted Northeast Region Garage Managers with operational duties to enhance efficiency.
- Entered invoices, issued purchase orders, and managed billing for parking clients.
- Guided applicants and new hires through paperwork processes.
Executive Assistant
Mattapan Community Health Center
01.2004 - 01.2005
- Streamlined management of call volume to enhance office efficiency.
- Coordinated schedules, follow-ups, calendars, meetings, and business travel for optimal organization.
- Drafted interoffice memorandums to facilitate internal communication.
- Ensured adherence to office quality control standards across all operations.
- Organized meeting setups and established agendas for effective discussions.
Documentation Specialist
Massachusetts General Hospital
01.2003 - 01.2004
- Managed and scheduled over 150 patient appointments to ensure efficient operations.
- Organized and maintained patient billing records to support accurate financial tracking.
- Coordinated and preserved patient medical records for compliance with healthcare standards.
- Executed medical coding and filing to streamline administrative processes.
- Served as liaison between billing service and patients to facilitate clear communication.
Education
Bachelor of Arts - Communications
College of New Rochelle
New Rochelle, NYSkills
- Microsoft Office Suite
- Data analysis and visualization
- Electronic health records management
- Patient management systems
- Healthcare software proficiency
References
References upon Request
Phone
cell, 857-268-9930
Timeline
Administrator
Accelerated Performance Rehabilitation
09.2024 - Current
Office Manager
Gourmet Caterers
12.2017 - 09.2024
Support Staffer
Middlesex Human Services
01.2008 - 12.2008
Executive Assistant, Department Specialist
Newton Wellesley Hospital
02.2006 - 03.2023
Administrative Assistant
Central Parking System
01.2005 - 01.2006
Executive Assistant
Mattapan Community Health Center
01.2004 - 01.2005
Documentation Specialist
Massachusetts General Hospital
01.2003 - 01.2004
Bachelor of Arts - Communications
College of New Rochelle
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