Andrea Rincon
Topeka,KS
Summary
Versatile professional with a background at Community Action Head Start, adept in fostering educational and personal growth. Excelled in customer service and Microsoft Excel, enhancing parental involvement and streamlining financial transactions. Recognized for resolving conflicts with empathy, significantly improving customer loyalty and creating a positive learning environment.
Diligent Desired Position with background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teacher Aide
Community Action Head Start
08.2023 - Current
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Promoted digital literacy by integrating technology into curriculum.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Increased parental involvement in students' education by organizing regular communication and events.
Bank Teller
Kaw Valley State Bank & Trust
03.2021 - 07.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Assisted customers with compromised debit cards and issued new credentials.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Daycare Assistant
California Child Daycare
01.2020 - 07.2020
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
Education
Stone Coast Academy
Miami, FL09.2023
Skills
- Customer service
- Active listening
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Fluent bilingualism
- Language translation
Certification
CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher Aide
Community Action Head Start
08.2023 - Current
Bank Teller
Kaw Valley State Bank & Trust
03.2021 - 07.2023
Daycare Assistant
California Child Daycare
01.2020 - 07.2020
Stone Coast Academy