Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Ringer

Little Meadows,SC

Summary

Customer Service Representative providing skills with oral and written communication. Solid team player that has a positive, energetic attitude. Motivated to maintain customer satisfaction to the fullest. I am organized, hard working and dependable.

Overview

21
21
years of professional experience

Work History

Customer Care Representative

RSI/Invicta Health Solutions
07.2020 - Current
  • Assist patients when calling to pay bill or questions regarding invoice.
  • Update patients demographics, insurance and any other information.
  • Schedule patients for appointments.
  • Reports to find missing payments from patients, insurance companies and post to accounts.
  • Work claims to determine why denied and send back to client for correct processing.
  • Provide service to patients, insurance companies, attorneys.

Customer Service Representative

Southern Grace
05.2020 - 06.2020
  • Schedule patient for appointment.
  • Check clients out after appointment.
  • Managed customer inquiries and suggestions courteously and professionally.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Customer Care Representative

Medbridge Home Medical
01.2003 - 03.2017
  • Assist patients in scheduling appointments.
  • Obtain authorizations from insurance companies.
  • Update database with customer demographics, insurance or doctor information.
  • Process Co-pays.
  • Call provider office if more information was needed to process referral.
  • Assisted call-in customers with questions and orders

Education

High School Diploma -

Dutch Fork High School
Irmo, South Carolina
06.1993

Skills

  • Customer Relations
  • Outbound Collection Calling
  • Verifying Coverage
  • Clerical Support
  • Inbound Customer Service
  • Microsoft Office
  • Understanding Customer Needs
  • Administrative and Office Support
  • Call Volume and Quality Metrics
  • Calm and Professional Under Pressure

Languages

English
Full Professional

Timeline

Customer Care Representative

RSI/Invicta Health Solutions
07.2020 - Current

Customer Service Representative

Southern Grace
05.2020 - 06.2020

Customer Care Representative

Medbridge Home Medical
01.2003 - 03.2017

High School Diploma -

Dutch Fork High School

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Andrea Ringer