Andrea Rivera
Schererville,IN
Summary
Goal-oriented with an energetic work attitude. Proactive in customer service with a growth mindset. Adaptable and understanding to the severity of situations and efficiently do tasks with purpose.
Overview
3
3
years of professional experience
Work History
Customer Experience Manager
Marshalls
10.2023 - Current
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
Assistant Store Manager
Kohl's
09.2022 - 10.2023
- Manage staffing by hiring, orienting, and training employees
- Execute department objectives by planning, operating, and providing consistent change to the presence of the store
- Delegating tasks to team members while ensuring efficient performance
- Skilled in organization with time management and delegation.
Kohl's Assistant Store Manager (MIT) Program
Kohl's
06.2022 - 09.2022
- The manager program recruited me from college while partaking in my sales club
- Learn to handle performance problems and customer dilemmas
- Prioritize the business acumen of the store statistics
- Learn the visual needs of the store as a constantly evolving store.
Sales Assistant
Micheal kors
10.2021 - 11.2021
- Sales assistant for departments such as shoes, ready-to-wear, and accessories
- Provide an engaging customer experience to market Michael Kors and me as well
- Reach targeted set money goals daily
- Achieve the visual standards of the store.
Style Consultant
Target
06.2021 - 08.2021
- Maintained the visual standards of the women's department by following the floorplan
- Prioritized guest interaction with personalized shopping techniques
- Analyzed the stores selling statistics and aimed for sales by understanding guest shopping patterns
- Trained in cashiering while proving the customer with insight on how to save with offers at Target.
Sales Associate
Marshalls
09.2020 - 06.2021
- Communicated efficiently with customers by answering questions or concerns with details of the store
- Merchandised products in an appealing way
- Managed multiple sets and fixture layouts
- Assisted customers in all aspects of their shopping experience.
Education
Bachelor's degree in Communication and Media -
Aurora University
Aurora, IL05.2022
Skills
- Employee orientation
- Interviewing
- Bilingual
- Customer service
Additional Information
- University of Wisconsin- Whitewater Regional Conference Sales Role Play October 2021
- Competed in a sales role play with my organization, (AUSPA) Aurora University Sales Professional Association
- Outlined the selling tactics in a business- to- business market
Relocation
- Plainfield, IL
- Naperville, IL
- Warrenville, IL
Volunteer Experience
- Wayside Cross Ministries, Aurora, IL, 10/01/21, 10/01/21, Created a clean place for people in the shelter, Removed weeds and cleaned their outside area, Created a safe environment for families to enjoy
- George Washington High School, Chicago, IL, 09/01/15, 05/01/18, Took leadership in my science club and consistently volunteer to remove unwanted plants at our nearby forest, Planted trees and removed invasive plants in the Eggers Grove Forest, Gathered recycled material from students to make new and improved objects or items
Timeline
Customer Experience Manager
Marshalls
10.2023 - Current
Assistant Store Manager
Kohl's
09.2022 - 10.2023
Kohl's Assistant Store Manager (MIT) Program
Kohl's
06.2022 - 09.2022
Sales Assistant
Micheal kors
10.2021 - 11.2021
Style Consultant
Target
06.2021 - 08.2021
Sales Associate
Marshalls
09.2020 - 06.2021
Bachelor's degree in Communication and Media -
Aurora University