Andrea Rivera
Tampa,FL
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
6
6
years of professional experience
Work History
Child Aide / HOST Afterschool Program
Hillsborough County Schools
05.2022 - Current
- Enhanced children''s learning experience by incorporating creative activities and educational games.
- Improved communication skills among children by facilitating group activities and encouraging teamwork.
- Maintained a safe and nurturing environment by closely monitoring playtime and interactions.
- Established positive relationships with parents, updating them on their child''s progress and addressing concerns.
- Organized field trips to enhance the educational experience of students, exposing them to new learning environments.
- CPR CERTIFIED
Togo specialist / Server
Bonefish Grill
03.2021 - 02.2023
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Grocery Clerk
Sprouts farmers market
07.2020 - 03.2021
- Maintaining grocery aisles
- Helping out guests on the floor
- Unloading truck pallets and putting the products on Uboats
- Restocking the grocery aisles
- Maintaining the back stock
- Keeping track of inventory.
Host/Takeaway specialist/Server
Outback Steakhouse
08.2019 - 06.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Host
Red Robin
05.2019 - 08.2019
- Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions
- Conducted timeframe dining room and server checks to assess readiness for expected customer loads
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Supported servers, food runners, and bussers with keeping the dining area ready for guests.
Food runner/cashier/shaker
Burger 21
11.2017 - 05.2019
- Completed efficient table resets by wiping down surfaces and refilling condiments
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
- Used cash registers and POS systems to request and record customer orders and compute bills
- Made sure the correct orders were sent to the corresponding tables
- Restocking and labeling items.
Education
Associate of Arts -
PHSC
2727 Mansfield Blvd, Wesley Chapel, FL 3354305.2025
High school diploma -
Wharton High School
Tampa, FL05.2018
Skills
- Customer service skills
- Organization skills
- Cleanliness
- Team player
- Nutrition Knowledge
- CPR certified
- Active listening
- Good communication
Timeline
Child Aide / HOST Afterschool Program
Hillsborough County Schools
05.2022 - Current
Togo specialist / Server
Bonefish Grill
03.2021 - 02.2023
Grocery Clerk
Sprouts farmers market
07.2020 - 03.2021
Host/Takeaway specialist/Server
Outback Steakhouse
08.2019 - 06.2020
Host
Red Robin
05.2019 - 08.2019
Food runner/cashier/shaker
Burger 21
11.2017 - 05.2019
Associate of Arts -
PHSC
High school diploma -
Wharton High School