Andrea Rivera
Stockton,CA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Knows the importance in maintaining customer satisfaction and contributing to company success. Goal-oriented and detail-focused and driven to help team succeed in meeting and exceeding workplace goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Receptionist
Tax America
02.2024 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Delivery Driver
Door Dash
12.2022 - 01.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Operated vehicle safely in highly congested areas with no traffic violations.
Care Provider
IHSS - In Home Supportive Services
09.2017 - 10.2018
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Ran errands for patients, did shopping, and picked up other necessities.
- Organized medication and provided reminders according to schedule.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Scheduled and accompanied clients to medical appointments.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
No Degree -
Franklin High School
Stockton, CANo Degree -
Adult School
Stockton, CASkills
- Organizing and Prioritizing
- Inventory Restocking
- Customer Engagement
- Attention to Detail
- Shelving Items
- Problem-Solving
- Coordination
- Instructing
- Monitoring
- Critical Thinking
- Judgment and Decision-Making
- Active Listening
Crafting
On occasion I craft as a side gig or just craft for different celebrations. I like to be hands on by crafting and creating memorable items for people. Whether I get paid or not I love the satisfaction and the smiles my art creates. I love to feel accomplished but the biggest gift is to know I have brought happiness and joy to those I craft for.
Timeline
Receptionist
Tax America
02.2024 - 05.2024
Delivery Driver
Door Dash
12.2022 - 01.2023
Care Provider
IHSS - In Home Supportive Services
09.2017 - 10.2018
No Degree -
Franklin High School
No Degree -
Adult School