Summary
Overview
Work History
Education
Skills
Crafting
Timeline
Generic

Andrea Rivera

Stockton,CA

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Knows the importance in maintaining customer satisfaction and contributing to company success. Goal-oriented and detail-focused and driven to help team succeed in meeting and exceeding workplace goals. Proactive and hardworking individual focused on continuous operational improvement.

Overview

7
7
years of professional experience

Work History

Receptionist

Tax America
02.2024 - 05.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Delivery Driver

Door Dash
12.2022 - 01.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Care Provider

IHSS - In Home Supportive Services
09.2017 - 10.2018
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Organized medication and provided reminders according to schedule.
  • Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
  • Scheduled and accompanied clients to medical appointments.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Education

No Degree -

Franklin High School
Stockton, CA

No Degree -

Adult School
Stockton, CA

Skills

  • Organizing and Prioritizing
  • Inventory Restocking
  • Customer Engagement
  • Attention to Detail
  • Shelving Items
  • Problem-Solving
  • Coordination
  • Instructing
  • Monitoring
  • Critical Thinking
  • Judgment and Decision-Making
  • Active Listening

Crafting

On occasion I craft as a side gig or just craft for different celebrations. I like to be hands on by crafting and creating memorable items for people. Whether I get paid or not I love the satisfaction and the smiles my art creates. I love to feel accomplished but the biggest gift is to know I have brought happiness and joy to those I craft for.

Timeline

Receptionist

Tax America
02.2024 - 05.2024

Delivery Driver

Door Dash
12.2022 - 01.2023

Care Provider

IHSS - In Home Supportive Services
09.2017 - 10.2018

No Degree -

Franklin High School

No Degree -

Adult School
Andrea Rivera