Andrea Rivera
Garland,TX
Summary
With over 25 years of dedicated service at Hallwood Group LLC, I began my journey as a receptionist and progressed through roles as an administrative assistant, accounts payable assistant, and finally as an accomplished Office Manager. Throughout my tenure, I have consistently enhanced office operations by expertly managing documents and financial records. I excel in customer service and relationship building, consistently achieving high satisfaction rates. I have greatly contributed to team success and operational efficiency, particularly enjoying the task of entering accounts payable invoices and journal entries using Sage software.
Overview
28
28
years of professional experience
Work History
Office Manager & Receptionist
Hallwood Group LLC
02.1996 - 12.2023
- Created, maintained, and updated filing systems for paper and electronic documents.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained an organized filing system for financial records by imaging invoices, debits, and credits, enabling easy access during audits or other review processes.
- Supported internal staff and contributed to office efficiency by performing clerical tasks such as data entry, handling correspondence, filing documents, and managing office supplies inventory.
- Conducted regular inventory assessments of office supplies, submitting purchase orders when necessary to proactively maintain stock and prevent shortages.
- Supported departmental goals across the organization by undertaking additional responsibilities as needed, contributing to overall team success.
- Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
- Recorded and managed monthly company deposits, ensuring accurate and timely bank transactions.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collaborated with vendors, contractors, and professional services personnel to manage orders, coordinate activities, and convey instructions effectively.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally, providing friendly, knowledgeable assistance while maintaining a clean and neat reception area to ensure a positive first impression.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Successfully resolved customer problems and complaints, ensuring high satisfaction and retention rates.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously, usually under tight deadlines.
Skills
- Customer Service
- Relationship Building
- Office Management
- Organization
- Data Entry
- Document Management
- Inventory Control
- Sage Software
Timeline
Office Manager & Receptionist
Hallwood Group LLC
02.1996 - 12.2023