Andrea Rivera
Westbury,NY
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures. Dedicated employee with strengths in customer service, sales and promotion strategies. in being able to speak two different languages.
Overview
20
20
years of professional experience
Work History
Cashier
Bed Bath & Beyond
Manhasset, New York
01.2013 - 12.2019
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Issued receipts, refunds, credits or change due to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Answered customer questions and provided store information.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Discounted purchases by scanning and redeeming coupons.
- Welcomed customers, offering assistance to help find store items.
- Scanned items and checked pricing on cash register for accuracy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Helped with purchases and signed customers up for rewards program.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Operated equipment and machinery according to safety guidelines.
- Balanced daily transactions on a computerized point-of-sale system.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Production Lead,online Orders
Nugg
Port Washington, New York
01.2015 - 12.2017
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Classified defects from finished orders for record tracking and statistics.
- Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Hand-assembled needed parts with bolts and screws.
- Ensured safety regulations were followed by all staff members.
- Produced quality products by palletizing, packaging and assembling finished items.
- Used daily system logs to document production information, discussing issues with management.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Achieved cost-savings by developing functional solutions to problems.
- Coordinated material supply to assembly line, regulated flow of finished goods to warehouse and fulfilled order requirements.
- Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Maintained an accurate inventory of raw materials and supplies.
- Analyzed production data to identify trends and areas for improvement.
- Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
Cashier
Tj Maxx Dept Store
Glen Cove, New York
01.2000 - 12.2002
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers promptly and responded to questions.
- Issued receipts, refunds, credits or change due to customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Followed company security procedures for handling large sums of money.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Discounted purchases by scanning and redeeming coupons.
Education
GED -
Centro De Educacion Media Integral Caacupe
Paraguay12-2011
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Organizational growth
- Cash handling
- Conflict resolution
- bilingual
- Strength in customer service
- Great team skills
Languages
Spanish
Full Professional
Affiliations
I am a independent single mother who lives a healthy active lifestyle. I enjoy the outdoors and frequently go on hikes with my dog.
References
References available upon request.
Timeline
Production Lead,online Orders
Nugg
01.2015 - 12.2017
Cashier
Bed Bath & Beyond
01.2013 - 12.2019
Cashier
Tj Maxx Dept Store
01.2000 - 12.2002
GED -
Centro De Educacion Media Integral Caacupe
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