Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Roberge

Mount Rainier,MD

Summary

Dynamic professional with extensive experience at Walmart, specializing in team leadership and customer service. Demonstrated success in cash handling and inventory management, consistently meeting operational targets. Skilled in conflict resolution and problem-solving, promoting a collaborative environment that boosts team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Frontend Team Lead (supervisor)

Walmart
Landover Hills, MD
11.2024 - Current
  • Led team huddles to discuss updates on procedures, goals, and regulations.
  • Provided support to team members in addressing customer needs.
  • Ensured timely completion of all assigned tasks during shifts.
  • Conducted follow-ups with team members to monitor task progress.
  • Managed replenishment of the recycler to optimize workflow.
  • Executed external vault audits to ensure financial integrity.
  • Processed cashier change orders and released deposits promptly.
  • Prepared and verified recycler deposits for carrier services.

Financial Customer Service Representative

Walmart
Landover Hills, MD
02.2024 - 11.2024
  • Reviewed and processed all incoming and outgoing wire transfers, adhering to approval limits and procedures.
  • Analyzed wire requests for suspicious activity, collaborating with Fraud & Financial Investigations as necessary.
  • Coordinated with Frontline, Accounting, and Treasury Management to resolve issues and address inquiries.
  • Clarified wire transfer entry procedures to Frontline staff, ensuring seamless processing.
  • Balanced cash drawers at shift ends, calculating daily transactions of currency, coins, and checks.
  • Processed merchandise returns and exchanges in compliance with store policies.
  • Verified amounts of received checks and cash for deposits, ensuring accuracy of deposit slips.
  • Examined checks for endorsements while confirming essential information like dates and bank details.

Mobile Expert

Outsourced Sales Leadership (O.S.L Retail)
DC
07.2023 - 02.2024
  • Delivered five-star customer service by effectively selling products and addressing customer needs.
  • Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
  • Resolved customer complaints regarding their mobile device experience in a timely manner.
  • Serviced existing accounts while establishing new ones through organized daily outreach.
  • Managed high volume of inbound calls, directing customers to appropriate departments.
  • Collaborated with various departments to enhance overall customer experience.
  • Demonstrated strong problem-solving skills to identify and resolve root causes of customer issues.
  • Explained contract details clearly to ensure customer understanding.
  • Processed activations, upgrades, and sales of wireless devices and accessories efficiently.
  • Merchandised inventory while managing department operations, including opening and closing procedures.

Cashier

My Organic Market (M.O.M's)
Waldorf, MD
11.2022 - 06.2023
  • Received payment by cash, check, credit cards, or automatic debits.
  • Answered customers' questions, and provided information on procedures or policies.
  • Helped customers find the location of products.
  • Issued receipts, refunds, credits, or change due to customers.
  • Maintained clean and orderly checkout areas, and completed other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stocked shelves, sort and re-shelve returned items, and mark prices on items and shelves.

Stocker/Cashier

Amazon Fresh Grocery
Chevy Chase, MD
08.2022 - 11.2022
  • Processed payments via cash, check, credit cards, vouchers, or automatic debits.
  • Greeted customers upon entry to ensure a welcoming atmosphere.
  • Assisted customers in locating products and provided information on pricing and availability.
  • Maintained accurate inventory records using manual systems and computerized databases.
  • Tabulated bills for goods and services using calculators, cash registers, or optical price scanners.
  • Answered customer inquiries regarding procedures and policies to enhance service quality.
  • Conducted regular stock checks to maintain accurate inventory levels.
  • Ensured a clean and organized warehouse environment at all times.

Education

Associates of Arts - General Studies

Prince George's Community College
Largo, MD
01.2011

Skills

  • Team leadership
  • Customer service
  • Cash handling
  • Inventory management
  • Financial reporting
  • Conflict resolution
  • Time management
  • Sales support
  • Problem solving
  • Supervisory role experience

Timeline

Frontend Team Lead (supervisor)

Walmart
11.2024 - Current

Financial Customer Service Representative

Walmart
02.2024 - 11.2024

Mobile Expert

Outsourced Sales Leadership (O.S.L Retail)
07.2023 - 02.2024

Cashier

My Organic Market (M.O.M's)
11.2022 - 06.2023

Stocker/Cashier

Amazon Fresh Grocery
08.2022 - 11.2022

Associates of Arts - General Studies

Prince George's Community College

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