Andrea Roberts
Phoenix,AZ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and customer service across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Registered Behavioral Technician II
Action Behavior Center
Chandler, AZ
01.2024 - Current
- Track behaviors of children with autism working toward creating progress in behavioral and social skills
- Enter session notes into CentralReach, maintain client confidentiality per HIPPA.
Cambridge Companies, Inc.
Scottsdale, AZ
03.2023 - 01.2024
- Maintain administrative duties for a construction company including ensuring travel arrangements, making and rectifying office purchases, set up for company meetings
- Welcome new hires to team as part of tthe onboarding process at the head office.
Administrative Assistant
MSR-FSR
Phoenix, AZ
01.2016 - 03.2023
- Maintain administrative duties for a team of corporate electrical and mechanical technicians, conduct team meetings, track their attendance, plan events, send out team correspondences
- Assist with onboarding process for new hires
- Serve as point of contact between team, management, and Intel management
- Took initiative with Smartsheets in building electronic collection of forms for running tests at different locations, including at the new TSMC site.
Sales Lead
Ann Taylor, Inc
Phoenix, AZ
01.2013 - 03.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Coach new hires on store operations
- November 2013, achieved $2,000,000 in sales in first 9 months; Top credit card opening associate on team of 14 months in a row, Q2 2018, our store was in the top 10% for sales in the district
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Increased sales and customer satisfaction through personalized servicing
- Monitored sales team performance and provided constructive feedback
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines
- Handled cash register operations and customer transactions to process payments.
Education
MBA -
Grand Canyon University
Phoenix, AZ12-2017
Master of Science - Organizational Leadership
Grand Canyon University
Phoenix, AZ12-2017
Bachelor of Arts, Psychology -
Arizona State University
High School Diploma -
Xavier College Preparatory
Skills
- Office administration
- Documentation and control
- Business administration
- Organizational skills
- Staff Management
- Workflow planning
- Presentation Design
- Clear oral/written communication
- Excellent multi-tasking ability
Timeline
Registered Behavioral Technician II
Action Behavior Center
01.2024 - Current
Cambridge Companies, Inc.
03.2023 - 01.2024
Administrative Assistant
MSR-FSR
01.2016 - 03.2023
Sales Lead
Ann Taylor, Inc
01.2013 - 03.2023
MBA -
Grand Canyon University
Master of Science - Organizational Leadership
Grand Canyon University
Bachelor of Arts, Psychology -
Arizona State University
High School Diploma -
Xavier College Preparatory
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