Andrea Roberts
Granbury,TX
Summary
Adept Quality Documentation Specialist with a proven track record at Nuance Communications/Microsoft, maintaining a 98% quality score. Excels in transcription accuracy and fostering teamwork, demonstrating superior documentation skills and a commitment to HIPAA requirements. Expert in leveraging EMR software to enhance operational efficiency and patient care quality. Forty-five years of experience in medical office and hospital service.
Overview
25
25
years of professional experience
Work History
Quality Documentation Specialist
Nuance Communications/Microsoft
Boston, MA
05.2021 - 09.2024
- Documented pertinent medical information gleaned during patient/physician encounter via Dragon Ambient Experience (DAX) and AI draft notes for placement in the patient's EHR (Epic).
- Conducted quality audits on incoming QDS documentation in order to prepare them for a live transcription environment.
- Maintained quality score of 98% or above.
Patient Representative
LHPG Chardon Family Practice
Chardon, OH
08.2018 - 04.2021
- Answered multi-line phone system for multiple provider family practice office.
- Created telephone encounters for providers including prescription refills and referral requests.
- Scheduled appointments for all in office providers.
- Performed other front desk office duties including registering patients for appointments and laboratory testing and performed copay and cash collection for deposit.
Patient Representative
Associates in Neurology
Willoughby Hills, OH
11.2016 - 08.2018
- Performed front desk medical office duties, including patient registration, appointment scheduling, referral creation and processing, and copay and cash collection for busy multi-provider neurology office.
Physician Office Coordinator
LHPG Mentor Family Practice
Mentor, OH
08.2009 - 08.2016
- Managed physician and staff schedules.
- Conducted quarterly staff performance evaluations.
- Conducted quarterly physician chart audits to monitor compliance with medical documentation, quality metrics, and accurate billing processes.
- Worked closely with senior leadership regarding monitoring of quality measures and mandates to assure compliance and reduce process gaps.
- Managed patient accounts and payment collection for deposits.
- Ordered medical office supplies to assure efficient and competitive pricing.
- Monitored quality metrics within the EHR (eClinicalworks).
Medical Assistant
LHPG Mentor Family Practice
Mentor, OH
08.1999 - 08.2009
- Organized patient charts before each day's clinic sessions began.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Explained treatment procedures and physicians' instructions.
- Performed EKG, phlebotomy, POC testing, injections, and immunizations.
- Assisted providers with minor surgical procedures.
- Telephone communication with patients regarding prescription requests and refills.
- Processed specialist referrals and prior authorizations.
- Complied with quality documentation standards set for by CMS.
Education
Certified Coder - Certified Professional Coder
AAMC
Remote01-2015
Naval Hospital Corpsman -
Naval Hospital Corps School
Great Lakes, IL01-1981
High School Diploma -
Madison High School
Madison, OH06-1980
Skills
- Transcription software
- Multitasking Abilities
- Report preparation
- Written communication
- Customer focus
- Documentation skills
- Transcription
- Proofreading
- Records maintenance professional
- Transcription accuracy
- Quality control practices
- Teamwork and collaboration
- Relationship building
- Records coding
- Microsoft Office Suite
- Team player with positive attitude
- Grammar knowledge
- Medical terminology
- Charge entry into RSL software
- Professionalism
- Medical abbreviations understanding
- Maintains strict confidentiality
- Internet research
- Understanding of Pharmacology
- Organizational skills
- Medical billing
- EMR / EHR
- Knowledge of anatomy
- Electronic medical record (EMR) software
- HIPAA requirements
Timeline
Quality Documentation Specialist
Nuance Communications/Microsoft
05.2021 - 09.2024
Patient Representative
LHPG Chardon Family Practice
08.2018 - 04.2021
Patient Representative
Associates in Neurology
11.2016 - 08.2018
Physician Office Coordinator
LHPG Mentor Family Practice
08.2009 - 08.2016
Medical Assistant
LHPG Mentor Family Practice
08.1999 - 08.2009
Certified Coder - Certified Professional Coder
AAMC
Naval Hospital Corpsman -
Naval Hospital Corps School
High School Diploma -
Madison High School
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