Andrea Robles
La Vernia,TX
Summary
Experienced Sales Coordinator skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction, with over nine years of experience in service & sales.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Sales Professional
United States Automobile Association
11.2022 - Current
- Facilitates the Property & Casualty (P&C) member experience by answering inbound and/or outbound phone calls, emails, and/or other contacts from members.
- Applies proficient knowledge of personal lines insurance to assist members with moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states and/or international requirements and offerings.
- Applies the tools and resources available to support members with minimal assistance.
Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides thorough issue diagnosis while minimizing transfers, customer concerns and call backs. - Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
- Required maintenance of Property & Casualty (P&C) license and state registrations.
Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. - Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Sales Coordinator
ARS Rescue Rooter
12.2016 - 12.2021
- Trained new sales employees on processes and closely monitored work to optimize productivity.
- Met and exceeded expected sales targets
- Communicated continuously throughout the day with sales professionals, customers, management, technicians, and in-store sales associates
- Entered data, generated reports and produced tracking documents.
- Maintained master schedule and set up appointments with potential and current customers to promote new products and services.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Forged and nurtured impactful relationships with customers to cultivate long lasting loyalty.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Coached employees through day-to-day work and complex problems.
- Oversaw technical, operational, clerical and customer service support activities.
- Directed dispatching, routing and tracking of service vehicles.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Sent out comfort advisors to assist hourly callers based on locations, needs and worker availability.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Outbound dial to contact all hot/warm/cold sales leads received
- Follow up on quotes given to customers and communicate with customers for any needs they may have, sale related
Customer Service Specialist
H-E-B
09.2015 - 02.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Learned other grocery positions and provided backup at key times.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
Restaurant Cashier
Laguna Madre Seafood Company
08.2013 - 08.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in dining room.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Cleaned counters, machines, utensils and seating areas daily.
Education
University of The Incarnate Word
San Antonio, TXHigh School Diploma -
Earl Warren High School
San Antonio, TX01.2015
Skills
- Exceptional Telephone Etiquette
- Flexible and Adaptable
- Data Entry
- Active Listening
- Training and Development
- Analytical and Critical Thinking
- Organization and Time Management
- Multitasking Abilities
- Teamwork and Collaboration
- Planning and Coordination
- Clerical Support
- Dependable and Responsible
Languages
English
Spanish
Timeline
Licensed Insurance Sales Professional
United States Automobile Association
11.2022 - Current
Sales Coordinator
ARS Rescue Rooter
12.2016 - 12.2021
Customer Service Specialist
H-E-B
09.2015 - 02.2016
Restaurant Cashier
Laguna Madre Seafood Company
08.2013 - 08.2015
University of The Incarnate Word
High School Diploma -
Earl Warren High School