Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Rocha

Casa Grande,AZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

Office Manager

Grande Smiles
08.2021 - 10.2023
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Enhanced office productivity by implementing new organizational systems and processes.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Performed in team leader capacity and organized all treatment and placement activities.
  • Explained treatment choices to patients and helped determine best options.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Laid out potential payment plans for patients.
  • Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Proactively addressed potential barriers to treatment completion such as transportation issues or childcare needs.
  • Built strong relationships with referring providers through regular communication updates on shared cases.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
  • Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.

Treatment Coordinator

Aesthetic Family Dental Care
01.2020 - 05.2020
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Laid out potential payment plans for patients.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Explained treatment choices to patients and helped determine best options.
  • Included family members and support system in patient treatment planning.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.

Treatment Coordinator

Affinity Dental
11.2019 - 02.2020
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Proactively addressed potential barriers to treatment completion such as transportation issues or childcare needs.
  • Explained treatment choices to patients and helped determine best options.
  • Laid out potential payment plans for patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Worked closely with patients to deliver excellent and direct individualized patient care.

Office Manager

Lydian Dental
06.2014 - 11.2019
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Delivered performance reviews, recommending additional training or advancements.

Scheduling Coordinator

Empire Dental
06.2013 - 06.2014
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.

Scheduling Coordinator

Molar Magic General Dentistry For Kids
06.2010 - 06.2013
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared patient x-rays and images for dentist review.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

Dental Assistant

Paradise Ridge Dentistry
07.2003 - 11.2007
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Collaborated with the dental team to develop customized treatment plans for individual patients.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Prepared patient X-rays and images for review by dentist.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.

Education

High School Diploma -

Casa Grande Union High School
Casa Grande, AZ

Skills

  • Policy Implementation
  • Staff Training
  • Customer Service
  • Staff Hiring
  • Staff Management
  • Compliance Monitoring
  • Office Management

Timeline

Office Manager

Grande Smiles
08.2021 - 10.2023

Treatment Coordinator

Aesthetic Family Dental Care
01.2020 - 05.2020

Treatment Coordinator

Affinity Dental
11.2019 - 02.2020

Office Manager

Lydian Dental
06.2014 - 11.2019

Scheduling Coordinator

Empire Dental
06.2013 - 06.2014

Scheduling Coordinator

Molar Magic General Dentistry For Kids
06.2010 - 06.2013

Dental Assistant

Paradise Ridge Dentistry
07.2003 - 11.2007

High School Diploma -

Casa Grande Union High School

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Andrea Rocha