ANDREA ROCHA
Ashtabula,OH
Summary
Proven in enhancing business processes and spearheading training programs, I excel in workplace safety and career development. At Chipotle Grill, I significantly improved training delivery, ensuring crew members mastered customer service and food safety, reflecting in a notable increase in compliance and efficiency. My blend of leadership and meticulous attention to training material assessment positions me as a valuable asset.
Overview
2
2
years of professional experience
Work History
Smoke On The Water
Server
Ashtabula, Ohio
2024.05 - 2024.10
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Crew Member Trainer
Chipotle Grill
Ashtabula, Ohio
2023.05 - 2024.02
- Provided training to new crew members on proper customer service techniques and store policies.
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Assisted with onboarding of new hires by explaining job duties and expectations.
- Conducted weekly reviews of employee performance to ensure compliance with established procedures.
- Observed staff during shift work to identify areas for improvement and provide feedback accordingly.
- Created role play scenarios to simulate real life situations encountered by crew members.
- Ensured that all crew members were up-to-date on current promotions, menu items, pricing.
- Explained company policies and procedures related to attendance, dress code, breaks.
- Motivated trainees by setting achievable goals for them to reach each day.
- Assisted management in creating an effective scheduling system for the restaurant.
Crew Member
McDonald’s
Ashtabula
2022.08 - 2022.12
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as breakfast, sandwhiches, lunch and dinner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
Diploma
Lakeside High School
Ashtabula, OH2024-05
Skills
- Business processes development
- Training class arrangement
- Training delivery
- Training material assessment
- Workplace Safety
- Career Development
Timeline
Smoke On The Water
Server
2024.05 - 2024.10
Crew Member Trainer
Chipotle Grill
2023.05 - 2024.02
Crew Member
McDonald’s
2022.08 - 2022.12
Diploma
Lakeside High School