Andrea Rochez
Chesapeake,VA
Summary
Meticulous and systematic Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Skilled in organizing, planning and managing documents, reports, records, and data. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
One Hour Heating And Air Conditioning
06.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered multi-line phone system, providing information to customers or routing calls to appropriate personnel.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Inventory Manager
Queen's Green Apothecary
11.2020 - 05.2023
- Developed and implemented policies and procedures for inventory management.
- Negotiated contracts with vendors while ensuring cost-effectiveness and adherence to company policies.
- Analyzed inventory data to identify and address stock discrepancies.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Trained and developed staff on proper receiving, processing and stocking procedures for rapid onboarding.
Education
Associate of Applied Science - Criminal Justice, Forensic Science Specialization
Tidewater Community College
Chesapeake, VA06.2024
High School Diploma -
First Colonial High School
Virginia Beach, VA06.2020
Skills
- Recordkeeping Skills
- Accounts Payable and Receivable
- Billing and Invoicing
- Confidential Document Control
- Customer Service and Retention
- Documentation and Reporting
- Multi-Line Phone Systems
- Microsoft Office Suite
- Multitasking and Organization
- Problem-Solving
- Meticulous Attention to Detail
- Dedicated Team Player
Languages
German
Limited Working
Timeline
Administrative Assistant
One Hour Heating And Air Conditioning
06.2023 - Current
Inventory Manager
Queen's Green Apothecary
11.2020 - 05.2023
Associate of Applied Science - Criminal Justice, Forensic Science Specialization
Tidewater Community College
High School Diploma -
First Colonial High School
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